with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
zero equals zero
- To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)
  
  If your human agents are earning a 0 perhaps they've been given too little time, too little training, and too little tools to resolve the customer's case.
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
Citation needed? We're going to take Klarna's word for it?
- The LLM worked better than the Indian service agent I got to talk to, however after I got an agent speaking my language things resolved
- Newer ever take Klarnas word for anything. They are the fine and Dandy company whose business model involved by routine fishing for customers bank authorization credentials.
- I actually believe it.
  Customer support for cheap companies is someone in a call center in India or some other country with obscenely low wages, following a bad flow chart with limited access and less autonomy. To match it you basically just need the LLM to parse the interaction into following the flowchart, and even when it struggles to do so, you're comparing it to a minimum wage, probably uneducated, worker in a non-English speaking country.
  The bar is wildly low.
  
  So "customer service" (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.
- Trust the robot. Robots never lie. Also I’m not a robot. Beep
- To quote flamingo_pinyata: "Zero equals zero"
- Watch their stocks. 🤣
  
  I would really appreciate it if anyone could share some video or article or something that explains the relation between stocks and layoffs.
- What could they possibly cite?
  
  "I'm glad we could solve your problem. Please rate you experiance with our customer support today"
  Closes support chat window
  Klarna: "Customers rate the AI assistant the same as the Human support workers" [all non-responses]
  
  Well clearly they should've done two decades long peer reviewed studies and even then we'd scoff and say they're obviously corrupted by waves hands* you know, money, capitalism, you know, the system
Klarna had their best year so far, they lost a record low 11 billion SEK. (About 1.1 billion usd).
Well...AI's don't snort cocaine so that's an improvement for Klarna....
- Nah, they can't claim that until they swap their execs with AI.
  
  Now, the powder scandal wasn't just about the execs 😁
Who?
- Eurostuff
- I hope it will reduce assholes like you

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