‘The tyranny of apps’: those without smartphones are unfairly penalised, say campaigners
From loyalty cards, to restaurant meal deals or simply parking your car – it is harder and harder to get by without signing up to a multitude of apps
Phone apps are nothing more than modern toolbars. And in case you forgot or missed this phase of the internet...
"2020 search"
Bruh someone's grandma needs help, we need to fix this computer, it looks like it's about to get stuck on zombo.com.
As I've been making an effort to replace apps with the browser version of the service. It's so abundantly clear that companies don't want you using their website.
Even if they don't outright cripple functionality, they'll hound you endlessly to install the app.
It's infuriating to say the least.
Even if they don’t outright cripple functionality, they’ll hound you endlessly to install the app.
Still don't understand the logic of doing that.
It's like saying,
"Our website is nigh unusable, please install our app instead. We pinky promise our app works".
I'm in California where we have a grocery chain, Safeway. They've had a loyalty card for decades, which works great, gets you good deals, can be scanned by the checkout clerk or at self checkout. It also racks up points which can be used for discounts.
About 2 years ago I started seeing signs in the store offering even greater savings through the app. There will sometimes be 2 signs side by side for the loyalty card vs the app. The app is always a better deal.
So I downloaded the app and learned
It's the dumbest thing ever. Why not just offer the better savings to the loyalty card? Isn't that the whole point behind loyalty? I literally shop at Safeway less often now.
YES full support! I have and am sending this from my smartphone but I'll stop going to your store before I download your stupid fucking app for a free mcflurry or whatever the fuck pisspoor excuse you have for installing malware on my devices.
Early 2000 wants its internet back
they make older phones become useless after ditching their support
I have an app for that.
I use GraphineOS on my Pixel 7 and even I feel penalized for caring about my privacy. Its absolutely nonsense, not everything needs an app.
Yeah. My bank is one of the few UK banks whose app won't work with Graphene, which is irritating. Also, the lack of Wallet access for payment cards is annoying.
But all in all everything else works fine.
Yep, the homeless pay more!
Remember the meltdown over “Obamaphones”?
I am still on a flip phone. It is usually silent, and I don't spend much time with it at all. While I am missing out on discounts and such, I simply hate the idea of constantly using a phone. Email is my telecommunication of choice, but receptionists don't understand the idea, unfortunately.
My household bought a Rinnai water heater, and the bastard needed a phone to set the temperature. Thing is, it couldn't communicate with the two or three phones that were used on it. Fortunately, there was an old-school modification for a physical keypad, but that had to be bought separately.
Phones are just not my thing.
I used a flip phone for a month to help curb my screen time addiction. The number of restaurants, stores, etc. that simply expect it of you to have a smart phone was eye opening.
Any time I'm required to use an app for something that could be a website, I leave the app a one star review.
Even if I was willing to download all of those apps I don't have room for them. They chew up 50-300mb each (why!?) and if I installed all of them I'd run out of memory. Since most phones now don't support memory expansion I have to be picky about which ones I use.
I have THREE separate parking apps because I travel.
most phones now don’t support memory expansion
Well of course not. If phones supported memory expansion you would just buy more memory, instead of buying an entirely new phone Don't even get me started on how bloated these apps have become. I used Paperclip word processor on a Commodore-64; you can not convince me that your app needs to be 50+ Megs in size.
Every app is a bundle of a full website and spyware.
The reason they're so huge is
also those who dont want to install that spyware shit on their phones. Even if you dont care about the data collection it still consumes battery faster as more and more data is being transferred
Yeah, I couldn't be arsed to install that shit. I'm also not taking out my phone for this kind of bullshit. I'm sick and tired of smartphones.
McDonald’s (in Germany at least) needs your location to “see when you arrive at the restaurant”. What the hell?! That doesn’t even work properly and they force it on me! I uninstalled the app and now I am actually happy, because without the promotion and discount stuff, I don’t eat McDanks that often anymore.
McDonald's wants your IQ too. Seriously, it's in their privacy policy.
I use an app for OTR (petrol chain in Aus) and they've removed the requirement for location which is... Unexpected, to say the least. Anything except using the pumps on the app no longer needs it when all orders previously needed it.
That is what I noticed. Everything these days require app to get shopping vouchers, book tickets, go in to your local gym, pay in store (we are being weaned off from using cash) etc.
This affects me a lot day to day. I have a phone, but it runs postmarketOS, not iOS or Android. It really shows me the importance of open standards. I feel that every business should be required to support open standards for each of the services they offer.
For me, buying train tickets used to be ok, but is getting harder now. Some train operators are really pushing you to use their app now, and getting rid of the option to download a PDF. It really frustrates me: it's not like it costs them more to offer PDF download - if anything, it's much cheaper to offer that functionality than to build and maintain an app for iOS and Android.
Back when I had an Android phone, I used Monzo, and it was so easy to send money to friends, set up standing orders etc. I wish they offered a proper web interface. Now, I use Natwest's online banking, and it's a real pain - I use the card reader to authenticate, then the website logs me out seemingly every 2 mins of inactivity. Some features, like pre-notifying that you'll be travelling abroad, are only available on the app. I only see this trend continuing.
The concert tickets example in the article is insane to me. I can't think of a use case that is better suited for PDFs, and that's what we've been doing for the last 10+ years without any issues. It really is user hostile and excludes people on the edges of society who don't fit, for whatever reason, with what the 80-90% do.
The reason venues don't allow PDFs is so that you're forced to use their own platform for resale where they take a commission.
apps allow user tracking and advertising though. Much more valuable to the corpos than a few lost customers.
Also mich More valuable to Google, as they are the biggest Advertising company. I looked it up and according to this source they have ~70% of the pay-per-click market.
There should be a warning label on any establishment or product that requires a smartphone to use.
How about this:
At the apartments I recently moved out of, there were no quarter slots on the washing machines. They were an app that required a bluetooth connection to pay.
So if you lived there and didn't have a smartphone? Go fuck yourself, you don't get to do laundry.
Unless you bothered to check the laundry room when you were looking at the apartment, you wouldn't know. No warnings.
Tbf, my building also uses an app for laundry. However they also have a machine in the laundry rooms where you can purchase an NFC payment card and put money on it. So you can use it without the app. Is that not the case with yours? If not, that's 100% fucked
That depends a bit on if it was advertised or not to have a laundry room. At least here in NL it is more common to have your own washing machine than to use a shared one so having a laundry room would be an extra to start with.
Still sucks though
quarter slots on the washing machines
Thank god they decided to keep these free where I live
That...
Is that not illegal where you live?
I literally had to switch bank accounts because I couldn't reset my password "on the web" and required me to use Virgin Money's app.
Customer service agent(s) on the phone after prolonged discussions why their app wouldn't work on three Android phones right in front of me surfaced, and I shit you not
Well sir, I have my iPhone here and can login just fine maybe you should buy one of those instead
That day I found out about this
Everything by Virgin is shit. I don't understand why they're so big
I also had to switch accounts because after an update, the banking app didn't work any longer on my rooted phone and I couldn't log in. Thankfully, I've been keeping two accounts since forever, with the main motivation being that banks really like changing their TOS and introducing all sorts of fees, which I don't want.
It’s also a gigantic information harvesting ploy.
Cloudalist's and their technofuedalism
The whole using your phone for everything from grocery shopping to just doing whatever Like getting deals or whatever?, Can it please go away?
They're collecting our data anyways.
"Continue reading this on the reddit/instagram/tik tok/blablah app" No, I didn't need to see it that badly.
I flat-out refuse to do business with any that requires I use an app. I won't even scan a QR code for a restaurant menu; that's my cue to go eat elsewhere.
Worst thing about qr menus for me is that when I finally order, I have to give my phone number and address. Bro, I'm sitting across from the kitchen and just want dumplings. Why I gotta dox myself for that?
I don't mind the whole online menu thing. It's probably an environmental net positive, but it's bs if they don't have ANY physical copies for those who can't or don't want to for whatever reason.
If they wanted me to install something, though, that'd be a 100% instant nope.
Scan QR code. Order on your phone. Pay on your phone. Asks for a tip.
So uh, what exactly am I tipping you here for dawg?
that stuff is nice as an option. There's a bar I go to that I can order my food and drink to the table my friends are at, while I'm walking to the place, and everything just arrives shortly after I sit down. Other people get offended about how fast I get served, it's always amusing. I also enjoy not interacting with the staff, nothing against them, brain just doesn't brain sometimes.
But what if I didn't have a phone? or if I left home without it? 24/7 pocket rectangle is not natural.
The funny thing about qr codes for restaurant menus to me, as someone that studied menu design. Is that actual menus are designed specific ways make the restaurant more profit and make it easier for people to find what they want. Whereas qr codes often bring one to a hastily designed list of categories which are not only less intuitive but also less manipulative. So people will end up taking longer to order less profitable dishes.
Hell yeah, consumer win. I like selecting an item and it offers me changes or addition options that I never would have considered!
But really, it means they can hire less people so they gain profit anyway.
Dennis Takes a Mental Health Day is probably the most accurate portrayal of me ever written.
A mobile app requirement is an easy excuse for me to nope the fuck out.
My old apartment had gates that could only be opened with an app. They took out the card reader and made it app only. Should have gotten out of there much earlier than I did.
Yeah, that's a nope from me. I'm trying to eliminate as many apps from my life as I can.
If you don't have a smart phone in the US, even temporally, your almost a second class citizen.
Then if you don't install corporate apps on your phone, there are even more problems for you.
Social Friendly Browser can usualky get around this
Even if you did want apps the majority only offer it from 1 of the 2 popular repositories (" stores "). It's a shame they do not have a way to track that lost sale/interaction.
You don't need an app to use a loyalty card...
But yes I am against supermarkets that only provide discounts if you use their loyalty program, which in turn allows them to track your purchases. Especially since many items are priced with the discount as the "fair" price and the full price is really just a money grab.
If you do the calculation, the discount you get in the end is often just 1%. I don't really care about that 1%. You can get more, but the time you have to invest to get a better deal makes less money than just work an extra hour.
And some of those loyalty programs have expiring points, that happen to expire just before you get to the tier when things get interesting. And when you do save up to the food stuff you find out the app is a lot better at collecting loyalty points and doesn't work so great at exchanging them.
This kinda shit is why I go to Aldi instead. They give everyone the same low prices. Tesco have their clubcard and seeing how much more they want to charge me for not having one puts me off ever going there on a regular basis.
Also under 18s can't get these loyalty cards here so fuck you I guess you have to pay a load more.
Same. We have two grocery stores nearby, both with loyalty programs. One requires using the program to get discounts, while the other doesn't (you just miss out on points). Guess which I shop at...
If I need to go to the other one (Kroger family), I'll use my parents' number so they get the points. I go maybe once/year if there's a particularly good deal.
Last time I went to a new-to-me grocery store that I didn't have a loyalty card for, I just used [local area code]-867-5309. Jenny hasn't failed me yet.
Man, I’m torn on this one.
We have two grocery stores in our exurban area.
Kroger, as a corporation, contributes to politicians of both US parties in roughly equal measure. Less than ideal (zero contributions), but not too bad I guess. But, they do have an obnoxious customer loyalty card program. Boo!
Publix, on the other hand, doesn’t have a customer loyalty card program at all. Yay! But, the corporation and their leadership contribute HEAVILY to the new Trumpy GOP, Matt Gaetz in particular. So, fuck them.
I’m boycotting Publix. Lesser of two evils I guess.
I really wish we had a locally-owned mom ’n pop grocery. I’d pay a premium for that.
Contributing to that Kinderficker changes my opinion of Publix.
i don't have one. i don't want one, either.
especially if you don't have an iphone. I have seen so many accessories and apps that were made for use on iphones which would also be useful for android devices as well. my transplant clinic has a patient portal that has an app for iphones but nothing for android so you have to use their website.
I switched thermostats due to the old one failing, and getting a basic smart thermostat was required for a hefty rebate that basically made it free.. and the one I have now, the app thought my not-major-brand phone was a tablet. I couldn’t hit the button to turn down the heat, only up, because it was cut off due to scaling.
So yeah, requiring apps for interface is bad. Even if you are willing to use it there’s so freakin many various versions of android that it’s guaranteed to not work properly for a whole swath of people, mostly those on budget devices.
the problem is also apple's slow adoption (or outright refusal) to open up various web apis to make web apps more prevalent.
Even the homeless in my city have smartphones.
Get $50.
