Google can keep your phone if you send it in for repair with non-OEM parts
Google can keep your phone if you send it in for repair with non-OEM parts
In its services and repair terms and conditions, Google says it will keep devices sent in for repair if they have a non-OEM part.
In its services and repair terms and conditions, Google says it will keep devices sent in for repair if they have a non-OEM part.
Update:
Google changes repair policy after criticism of third-party parts ban Google previously said it would not return mailed-in devices using "unauthorized" parts.
This must be nonsense. No huge company with competent legal experts are going to allow a policy of blatant personal property theft.
They're evil but they're not stupid.
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A youtube with an utterly idiotic grin on the front slide doesn't make it any less illegal.
Of course, in some jurisdictions their repair contract might hold water in a court. In most it won't, for example over here in Germany plenty of our law automatically invalidates lots of stuff a company might put in their EULAs or TOS. They are allowed to write it in there, but even if you explicitly click accept, it's invalid and has no legal bearing, as if it were simply not in there.
But I had something similar happen before actually, where the item was "lost" basically. Net result was getting a replacement and a free upgrade for personal use (that is, I got the same phone back which was my work phone, and the better model explicitly to use personally as an apology).
But that's the thing, they know it's cheaper to give 1 in 50000 people a free item and/or money in return for saving 1.2% on their personel cost and training cost for service centres. That's why they do this. They institutionalized the incompetence resulting from their lack of training and staffing.
You didn't read the article, did you? It's in their repair contract that you must agree to before sending things in for repair.
From a legal perspective, they didn't steal it...
...you gave it to them.
When is this shit pulled by Samsung and now Google considered stealing?
It is actualy legally considered stealing. There might be countries where their service centre TOS are allowed to overwrite common law, but that would be outliers. In virtually all countries it's just theft.
When you live in a sane country. I can't imagine this applying anywhere in Europe for example.
Why don't they just replace the non-OEM parts and make the repair bill larger? Keeping the device is just theft.
If you send in a phone with non-OEM parts it's safe to assume that it's a bit on the older side. You're probably sending it in instead of buying a new phone because you can't find a repair shop that will work on your device because sourcing parts can be difficult for older devices. If you're suddenly hit with a bill that costs more than the value of a new phone, or at least a replacement, suddenly paying becomes questionable. But yeah, you're right. It feels like theft.
Nothing a good class action lawsuit can't handle.