In 2018 a group of Valve staff tried to figure out just how efficient they were being—and found they were making more money per head than Apple, Facebook, and nearly every tech giant out there

I would make the comparison to the monopolized railroad instead of selling shovels. There is Vanderbilt level moneys in setting up a transport network that only you control and rent seek from.

Your comment about guys selling shovels is in violation of my patent about commenting about shovels.

You'll need to pay me a license of $300 USD for every day this comment is left online.

And there's a lot of other guys selling shovels, too. It's not that anticompetitive when someone is selling better shovels than anyone else and also charging a premium for them. Anticompetitive would be having the best and undercutting everyone else on pricing in order to make sure no other sellers had a chance.

The customer is always right, in matters of taste.

However, you rarely want to make the product customers ask for. If you asked customers what they wanted when Valve started, they would've said a better way to store CDs. Or for the iPhone, customers wanted a better physical keyboard (like BlackBerry), whereas Apple provided an on-screen keyboard to provide more screen real estate.

A good company should listen to what customers say, and then design products the customer didn't expect that solves the problem even better. But rarely should you build what the customers claim to want.

The customer knows the problems they have, they don't necessarily know what an effective solution looks like.

"Piracy is a service problem."

Customers always know they can resort to a hidden extra option. They choose not to because Steam makes it so easy and painless.

Streaming services are now going to learn that lesson the hard way.

build a product that people want and they’ll buy it.

Gabe knows better, they are a professional salesman. Nobody wants or wanted a third party launcher to launch their games, or borrowing them with DRMs, or getting all your personal information mined. With gimmicks such as releasing games that only work on steam or sales applied to products that never expire, they managed to build a monopoly and get so popular that steam self propel its need.

I feel like the people who think of steam as a small/indie company have that impression because it's not public and is shockingly uncontroversial for a company its size (at least in terms of revenue).

Valve also makes ridiculous buck from their games. Every VR user wants to play Alyx, and Dota 2 with Counter Strike 2 are two of the most popular multiplayer games without being complete shitshows (like Fortnite, Roblox and whatever the hell goes on on mobile phones). Not to mention an occasional instant classics like Portal 2.

IDK, I think the Microsoft comparison is fair. Yeah, Microsoft has a ton of software development, but they also have a massive software sales side, perhaps bigger than the development side. Like Microsoft, hardware and ads are a very small part of their business, and software sales is a large part.

Comparing to Walmart or a restaurant chain doesn't make sense since they have physical locations and a high headcount to support that physical network.

Maybe Sony or Nintendo would be a better comparison since both make a ton of money from selling games on their platforms.

This reads like "Videogames bad!!"

Honestly, I think some of it is a bit over the top. At the end of the day, they're a company producing a product and not the chosen savior. But as far as giant companies go, they're almost everything you could want.

• Lots of pro-consumer policies. From making returns a thing, to never taking away access like some stores, to big sales. If the idea of buying a digital game in 2004 and still having access to it in 2024 doesn't sound revolutionary to you, it's because you haven't paid attention to how other companies run their stores.
• Open source contributions. Gaming on Linux is getting a huge shot in the arm from Valve, Steam, and the Steam Deck, both through direct contributions and indirectly through showing it's viability.
• Employees, by all accounts, are well taken care of and enjoy their jobs.

They aren't perfect, but the bar for a company, especially in the gaming industry, being ethical is so low that the way Valve operates makes them basically saints by comparison.

They got me to stop pirating by making it easier and safer, so I think they're pretty neat.

What can I say? They treat me right.