Air Canada's chatbot gave a B.C. man the wrong information. Now, the airline has to pay for the mistake

In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions.

The airline also argued that the chatbot's response to Moffatt's inquiry included a link to a section of its website that outlined the company's policy and said that requests for a discounted fare are not allowed after someone has travelled.

So what Air Canada is saying is "If the bot says you're supposed to get this deal, we aren't liable, but if the same bot also says you aren't supposed to get this deal contradicting itself in the same breath, then that should be upheld in court to benefit us".

Sorry lol, you don't get to have it both ways.

Me and 4 friends went on a trip boarding on separate flights with Air Canada and 3 of us all had different problems with this airline:

• Baggage not shipping to destination (Japan airlines shipped it instead)
• flight cancelled with no notice, 1 week before departure
• massive delays, almost missed layover flight

What a mess.

Wow. I wonder if the airline can turn around and sue the bot maker?