Air Canada's chatbot gave a B.C. man the wrong information. Now, the airline has to pay for the mistake
Air Canada's chatbot gave a B.C. man the wrong information. Now, the airline has to pay for the mistake
Air Canada has been ordered to compensate a B.C. man because its chatbot gave him inaccurate information.
In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions.
The airline also argued that the chatbot's response to Moffatt's inquiry included a link to a section of its website that outlined the company's policy and said that requests for a discounted fare are not allowed after someone has travelled.
So what Air Canada is saying is "If the bot says you're supposed to get this deal, we aren't liable, but if the same bot also says you aren't supposed to get this deal contradicting itself in the same breath, then that should be upheld in court to benefit us".
Sorry lol, you don't get to have it both ways.
taps on the sign
suggests the chatbot is a separate legal entity that is responsible for its own actions.
I have no words to describe what a dumb take that is
Me and 4 friends went on a trip boarding on separate flights with Air Canada and 3 of us all had different problems with this airline:
- Baggage not shipping to destination (Japan airlines shipped it instead)
- flight cancelled with no notice, 1 week before departure
- massive delays, almost missed layover flight
What a mess.
They are notoriously the fucking worst. I don't know any canadians who fly with them unless they literally have no other choice and its an emergency. I've had friends push back vacations purely so that they dont have to fly air canada.
Aren't they Canada's version of Spirit?
Wow. I wonder if the airline can turn around and sue the bot maker?
Those contracts have more disclaimers than anything else.