This is absolutely terrible and definitely feels like an invasion of, idk, being a human?! But with that said, even though people find out stuff like this happens to drivers and workers, they still enable it by ordering from Amazon because of convenience.
Until we can pull away on our reliance on these services, the companies are just gonna keep crossing more and more lines because they know they’re getting away with it with their customers.
Until we can make crossing those lines painful for those companies, they'll keep doing it. Unfortunately, I think convenience is always going to beat morality if you leave it to "voting with your dollar", we need actual regulations from our governments to combat this shit.
It's just that most people just genuinely don't care enough about what's happening to other people enough to do anything beyond just saying that Amazon is bad. On top of that as Amazon starts to drive other stores out of business it does start to slowly become the only choice for getting certain things. So with those two combined expecting personal consumer choice to really make a difference is not realistic, this is the kind of thing that needs the government to intervene on to force Amazon to unionize and to potentially break it up like is being discussed with Google.