1y ago

I swear credit card companies make log-ins fail on purpose.

I pay all my bills online so I'm used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.

My password wasn't working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it's wrong. Now I'm locked out of my account for the 2nd time in two days....

I almost think it's a conspiracy to enable charging people more late fees.

44 comments

Password managers, people. Use a password manager
- Not lastpass tho.
  
  Many (if not all) of the KeePass clients are better than Lastpass, LogMeIn or any of the hosted solutions. More portable too
  
  I use LastPass and haven’t had any problems
- Maybe it's time to bite the bullet and take the time to set one up.
  
  Bitwarden
  
  It's so much easier. I've got one password to remember, and I don't have to think about any others :)
  
  Bitwarden
  
  I know it's hard. Which is why I went off grid for a week or two and my partner set it up for me.
- My credit card refuses my stored password unless I manually type it in. I've checked it multiple times for correctness.
  
  To try and thwart malicious scripted login attempts, some sites expect a manual keyboard action on the username and/or password fields.
  You can use your password manager to populate the fields but then click each and add then remove a character. That usually handles it.
  
  Cases like these are why this extension exists: https://addons.mozilla.org/en-US/firefox/addon/don-t-fuck-with-paste/
  
  This is where the password manager comes in. You don’t have to try to use your credit card to store passwords any more.
- Been using online banking for as long as it's been a thing and I have simply never had this happen. Guess I'm lucky.
- My password is hunter2
  
  I only see *******, are you sure you typed it in right?
Get a password manager ffs
- Been using BitWarden for years. Still happens to me all the time. 7 times for my HSA this year alone.
- So I for the first time let Googles password manager create an auto generated password for an account with my payroll company.
  I tried signing into my account WITH THE AUTO GENERATED PASSWORD AND THE SITE SAID IT WAS THE WRONG PASSWORD.
  Reset password. NEW PASSWORD CANNOT BE THE SAME AS OLD PASSWORD.
  I'll literally never try a password manager again.
  
  This is a skill issue and has nothing to do with password managers
  
  Okay, first: Don't use Google for that. What the fuck, dude.
  Actually, that's it. Just get BitWarden.
I would not put it past them. I'm in the same boat, I pay bills every payday. There's one account that never likes my login.
- "cool, guess I don't have to pay that one"
  "no wait not like that!"
You have a phone number on the back of your credit card. Call it. Speak to a human.
Does your bank not have autopay?
- If I had to login to every account I wanted to pay manually I'd prob be bankrupt xD
  
  Yeah I am way too scatterbrained to pay all my bills manually lol.
- https://getyarn.io/yarn-clip/959c88b7-6bbf-400c-a41c-f5daad82c71b
My Chase account is supposed to auto-pay my credit card every month. But some months, it just doesn’t.
This affects my credit score, and it pisses me off.
It is obvious we are being fucked with.
- I auto pay all of my credit cards, been doing so for at least a decade, probably even significantly longer, and not once has it failed.
Sounds like something Chase would do.
But more likely you're typing something wrong or their login servers are malfunctioning and return "no match" by default for safety. Thats always been my theory.
They have back end bugs that cause login to fail. I didn't believe it a first and then I did some testing.
The product I'm talking was a PCI security company
- No wonder, they are so outdated, we use pci express now
I know in some cases, login fail is intentional to prevent bots from randomly gaining access to accounts.
Source: some random internet person who said they did as such.
- Best way to keep bots from accessing the account is to disable access to the account.

44 comments