Are Phones and Smart Speakers Listening to You? Cox Media Group Claims They Can | Cord Cutters News
Are Phones and Smart Speakers Listening to You? Cox Media Group Claims They Can | Cord Cutters News
“What would it mean for your business if you could target potential clients who are actively discussing their need for your services in their day-to-day conversations? No, it's not a Black Mirror episode—it's Voice Data, and CMG has the capabilities to use it to your business advantage.”
I usually wear the tin foil hat in these debates, but I must concede in this case: the eavesdropping phone theory in particular is difficult to substantiate, from a technical standpoint.
For one, a user can check this themselves today with basic local network traffic monitors or packet sniffing tools. Even heavily compressed audio data will stand out in the log, no matter how it’s encrypted, streamed, batched or what have you.
To get a sense of what I mean, run wireshark and give a wake phrase command to see what that looks like. Now imagine trying to obfuscate that type of transmission for audio longer than 2 seconds, and repeatedly throughout a day.
Even assuming local audio inference and processing on a completely compromised device (rooted/jailbroken, disabled sandboxing/SIP, unrestricted platform access, the works) most phones will just struggle to do that recording and processing indeterminately without a noticeable impact on energy and data use.
I’m sure advertising companies would love to collect that much raw candid data. It would seem quite a challenge to do so quietly, however, and given the apparent lack of evidence, is thus unlikely to have been implemented at any kind of scale.
There's also a totally plausible and far more insidious answer to what's going on with the experiences people have of the ads matching their conversations.
That explanation is advertising works. And worse, it works subconsciously. That you're seeing the ads and don't even notice you're seeing them and then they're worming their way into your conversations at which point you become more aware of them and then start noticing the ads.
Which does comport with the billions of dollars spent on advertising every year. It would be very weird if an entire ad industry that's at least a century old was all a complete nonsense waste of money this whole time.
To me, this whole narrative is just another parable about why we need to do everything possible to limit our own exposure to ads to avoid being manipulated.
Damn, I hadn’t thought of that. The chicken egg question of spooky ad relevance. Insidious indeed.
I feel like the idea of some person or group having enough info to psychologically manipulate or predict should be way scarier than the black helicopter stuff, especially given that it’s one of the few conspiracy theories we actually have a bunch of high quality evidence for, just in marketing and statistics textbooks alone.
But here we are. Government surveillance is the hot button, not the fact that marketers would happily sock puppet you given the chance.
That is glossing over how they process the data and transmit it to the cloud. The assistant wake word for "Hey Google" invokes an audio stream to an off site audio processor in order to handle the query. So that is easy to identify via traffic because it is immediate and large.
The advertising-wake words do not get processed that way. They are limited in scope and are handled by the low power hardware audio processor used for listening for the assistant wake word. The wake word processor is an FPGA or ASIC - specifically because it allows the integration of customizable words to listen for in an extremely low power raw form. When an advertising wake word is identified, it sends an interrupt to the CPU along with an enumerated value of which word was heard. The OS then stores that value and transmits a batch of them to a server at a later time. An entire day's worth of advertising wake word data may be less than 1 kb in size and it is sent along with other information.
Good luck finding that on wireshark.
Hmm, that’s outside my wheelhouse. So you’re saying phone hardware is designed to listen for not just one but multiple predefined or reprogrammable bank of wake words? I hadn’t read about that yet but it sounds more feasible than the constant livestream idea.
The echo had the capacity for multiple wake words IIRC, but I hadn’t heard of that for mobile devices. I’m curious how many of these key words can they fit?
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Smartphones by definition are Spyware, at least if you use the OS as is, because in them all aspects are controlled and logged, either by Google on Android or by Apple on iOS. Adding the default apps that cannot be uninstalled on a mobile that is not rooted. As COX alleges, they also use third-party logs and therefore can track and profile the user very well, even without using this technology that they claim to have.
Although they feel authorized by the user's consent to the TOS and PP, the legality depends directly on the legislation of each country. TOS and PP itself, to be a legal contract, must comply in all its points with local legislation to be applicable to the user. For this reason, I think that these practices are very different in the EU from those in the US, where legislation regarding privacy is conspicuous by its absence, that is, that US users should take these COX statements very seriously in their devices, although in the EU they must also be clear that Google and Apple know exactly what they do and where users live, although they are limited from selling this data to third parties.
Basics:
-- READ ALWAYS TOS AND PP
- Review the permissions of each app, leaving only the most essential ones
- Desactivate GPS if not used
- Review in Android every app with Exodus Privacy, maybe Lookout or MyCyberHome in iOS (Freemium apps !!!)
- Use as less possible apps from the store
- Be aware of discount apps from the Supermarket or Malls
- Don't store important data in the Phone (Banking, Medical...)
Agreed, though I think it’s possible to use smart devices safely. For Android it can be difficult outside custom roms. The OEM flavors tend to have spyware baked in that takes time and root to fully undo, and even then I’m never sure I got it all. These are the most common phones, however, especially in economy price brackets, which is why I’d agree that for the average user most phones are spyware.
Flashing is not useful advice to most. “Just root it bro” doesn’t help your nontechnical relatives who can’t stop downloading toolbars and VPN installers. But with OEM variants undermining privacy at the system level, it feels like a losing battle.
I’d give credit to Apple for their privacy enablement, especially with E2EE, device lockdown, granular access permission control and audits. Unfortunately their devices are not as affordable and I'm not sure how to advise the average Android user beyond general opt-out vigilance.
My own theory is that they tokenize key words and phrases with an AI so that they're not sending the actual audio data. Then it's stored in a form some AI can parse but isn't technically user data so they can skirt legislation around that.
A tokenized collection of key phrases omitting delimiters in text format is going be much, much less than audio, or a transcript.
as someone who has played around with offline speech recognition before - there is a reason why ai assistants only use it for the wake word, and the rest is processed in the cloud: it sucks. it's quite unreliable, you'd have to pronounce things exactly as expected. so you need to "train" it for different accents and ways to pronounce something if you want to capture it properly, so the info they could siphon this way is imho limited to a couple thousand words. which is considerable already, and would allow for proper profiling, but couldn't capture your interest in something more specific like a mazda 323f.
but offline speech recognition also requires a fair amount of compute power. at least on our phones, it would inevitably drain the battery
most phones will just struggle to record and process audio indeterminately without a noticeable impact on energy and data use.
I mean, it's still a valid concern for a commoner. Why my phone has twice the ram and twice the cores and is as slow as my previous one? I'd love to fuel this conspiracy into OS, app makers to do their fucking job.
There's no reason an app can weight more than 50mb on clean install*, and many socials, messengers fail to fit in. A client I use to write this is only 30+, and that's one person doing that for donations.
If there could be a raging theory that apps are selling your data to, like, China, there would be a push to decline it and optimize apps to fit that image.
* I obviously exclude games, synths, editors of any kind with their textures and templates.
Fucking thank you. As I said in another reply, if this was true my firewall logs would be full, or my data cap blown in a week.
What if the processing is done locally and the only thing they send back home is keywords for marketable products?
Yeah they’d have to it seems, but real time transcription isn’t free. Even late model devices with better inference hardware have limited battery and energy monitoring. I imagine it’d be hard to conceal that behavior especially for an app recording in the background.
WetBeardHairs@lemmy.ml mentioned that mobile devices use the same hardware coprocessing used for wake word behavior to target specific key phrases. I don’t know anything about that, but it’s one way they could work around the technical limitations.
Of course, that’s a relatively bespoke hardware solution that might also be difficult to fully conceal, and it would come with its own limitations. Like in that case, there’s a preset list of high value key words that you can tally, in order to send company servers a small “score card” rather than a heavy audio clip. But the data would be far less rich than what people usually think of with these flashy headlines (your private conversations, your bowel movements, your penchant for musical theater, whatever).
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I agree.
What could be possible, would be maybe send tiny bits. For example, a device could categorize some places or times, detect out of pattern behaviours and just record a couple of seconds here and there, then send it to the server when requesting something else to avoid being suspicious. Or just pretend it's a "false positive" or whatever and say "sorry, I didn't get that."
I don't think they're listening to everything, but they could technically get something if they wanted to target you.
Right, I suppose cybersecurity isn’t so different than physical security in that way. Someone who really wants to get to you always can (read: why there are so many burner phones at def con).
But for the average person, who uses consumer grade deadbolts in their home and doesn’t hire a private detail when they travel, does an iPhone fit within their acceptable risk threshold? Probably.
And yet thousands of security researchers can't find a shed of evidence. This shit is tiresome and counter productive. The general public is weary of hearing this made up bullshit.
The technical practice isn't hard. That's the claim. The reality is nobody is buying shit doing this and this is just another repost from the same 404 article months ago.
The advertisement literally tells you that they're doing it... The fuck are talking about it's made up? (https://www.cmglocalsolutions.com/blog/active-listening-an-overview as an example)
from the same 404 article months ago.
Dec 14, 2023 (https://www.404media.co/cmg-cox-media-actually-listening-to-phones-smartspeakers-for-ads-marketing/) is months ago? Shit man... What the fuck are you high on?
The company added that it does not "listen to any conversations or have access to anything beyond a third-party aggregated, anonymized and fully encrypted data set that can be used for ad placement" and "regret[s] any confusion."
Bro, I'll literally be having a conversation with someone about a topic, and all of the sudden Google starts recommending me products related to the discussion afterwards. Smart phones and smart speakers without a doubt listen in on our conversations. There's the evidence.
Find a literal shred of evidence. You have no clue how ads work bruh.
That's not evidence. That's some random anecdote. Back it up or gtfo.
Eh, surprised that's happening to someone in this community. Strip Google off your phone and throw out any hardware with a microphone that doesn't run open source software and this will stop happening.
Of course they do. It's just they're no longer afraid of telling us they are
It’s just they’re no longer afraid of telling us they are
They're also lying to themselves...
Is Active Listening Legal?
We know what you're thinking. Is this even legal? The short answer is: yes. It is legal for phones and devices to listen to you. When a new app download or update prompts consumers with a multi-page terms of use agreement somewhere in the fine print, Active Listening is often included.
They believe that just because the phone's owner agrees that it's legal. If my wife accepts a ToS that allows them to monitor her, and her phone is in my room listening to me... That's definitely NOT legal. This really needs to hit court sooner rather than later. This is wiretapping, this is illegal REGARDLESS of the ToS/EULA nonsense they want to claim covers them.
Edit: Even in one-party consent states this is illegal.
Let's also remember that these phones are sold worldwide, and it's foolish to declare something globally legal.
As originally reported over a week ago by 404 Media: https://www.404media.co/cmg-cox-media-actually-listening-to-phones-smartspeakers-for-ads-marketing/
They’ve actually posted several follow up articles and a podcast about it since then.
Very surprised by all the advertising and data broker company boot lickers that are ITT
Reminder : Facebook targets you with ads based on your irl conversations, so yeah they are listening
Companies DO analyze what you say to smart speakers, but only after you have said "ok google, siri, alexa, etc." (or if they mistake something like "ok to go" as "ok google"). I am not aware of a single reputable source claiming smart speakers are always listening.
The reality is that analyzing a constant stream of audio is way less efficient and accurate than simply profiling users based on information such as internet usage, purchase history, political leanings, etc. If you're interested in online privacy device fingerprinting is a fascinating topic to start understanding how companies can determine exactly who you are based solely on information about your device. Then they use web tracking to determine what your interests are, who you associate with, how you spend your time, what your beliefs are, how you can be influenced, etc.
Your smart speaker isn't constantly listening because it doesn't need to. There are far easier ways to build a more accurate profile on you.
It's literally impossible for them to not be "analyzing" all the sounds they (perhaps briefly) record.
[Sound] --> [Record] --> [Analyze for keyword] --> [Perform keyword action] OR [Delete recording]
Literally all sounds, literally all the time. And we just trust that they delete them and don't send them "anonymized" to be used for training the audio recognition algorithms or LLMs.
I am not aware of a single reputable source claiming smart speakers are always listening.
Ok, that was an exaggeration on my end, but in my experience using and seeing people use privacy invasive apps, these apps access your microphone like multiple times a day, and FB does give you ads based on your real life conversation, how would you explain this : me and my friend talking about online Privacy and it gave him an ad about joining the FBI ?!! ( FB is trolling us ?!! Lol ) Literally seconds after we changed the subject
They may say they don't collect your voice, but I don't believe them, if they can, they will
Got any evidence of that?
no they don't.
Sure thing
Does anyone know of a good wireshark alternative for android?
Imagine it's guerilla marketing haha.
Services that "listen" for commands like Siri and Alexa have to be, by default, always listening, because otherwise they would not be able to hear the activate command. They are supposed to dump the excess data like anything that came before the activation command, but that's just a promise. There are very few laws protecting you if that promise turns out to be a lie. The best you can get is likely small restitution through a class action lawsuit (if you didn't waiver right to that by agreeing to the Terms of Service, which is more often than not, now).
Of fucking course they're listening.
They are supposed to dump the excess data like anything that came before the activation command, but that's just a promise.
Where are they hiding that data locally, and how are they making it invisible in transit?
They're not. Not yet. People are on edge and looking for this exact thing, which hadn't happened yet. Meanwhile, they've already built a pretty damn good profile of you based on your search queries and mistyped urls.