While that's obviously gross, I'm not sure some budget public service pleb who wouldn't last 5 mins in a real business wouldn't simply make things worse
You realize that when a business is privatized they don't give it to the civil service right?
They bring in a CEO from the business world, The point is that CEO isn't then given marching orders to make as much money in the shorter time as possible.
Just FYI: Thames water covers a larger population than that. Much of London is not technically in the Thames valley.
EDIT: I'll add. It's anecdotal, as I can't remember when or where I read it. But I seem to remember a Thames water complaint a good while back. That much of the older London area they cover has not been worked on for over 100 years. And is listed such that the cost is beyond them.
Not sure if I buy it given modern techniques etc. But I'm no expert.
You’re absolutely right. Thames water claim 16 million customers, so that brings it down to a much more manageable £14,375 per customer, based on us getting shafted equally.