American Limits Ability For Employees To Kick People Off Flights

nah, this is to prevent power trip.

What does this change mean, concretely? As you can see, any non-safety or non-security related concerns need to originate from customers, and not team members. Furthermore, two flight attendants must engage the customer who raised the non-safety or non-security concerns, to try and resolve the situation.

In the rare event that a resolution to a non-safety or non-security concern isn’t likely, and before any customer is asked to get off an aircraft, the captain should contact the company’s CRO.

2 comments

This is how you ensure your employees get abused by your customers
- nah, this is to prevent power trip.
  What does this change mean, concretely? As you can see, any non-safety or non-security related concerns need to originate from customers, and not team members. Furthermore, two flight attendants must engage the customer who raised the non-safety or non-security concerns, to try and resolve the situation.
  In the rare event that a resolution to a non-safety or non-security concern isn’t likely, and before any customer is asked to get off an aircraft, the captain should contact the company’s CRO.