Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI

I really hope the paradigm shift happens soon. If it only takes a few devs to make a company run like this, there is no reason for the devs to work for these companies that churn them for imbecilic investors. The real "unnecessary overhead" is all of corporate America. We are a society of ship captains too stupid to realize they are piloting canoes.

This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')

this is not advancement/progression this is a regression

budget cuts for a dying corporation

edit: did my own LLM research

Shopify became noticably shittier when they started pushing their useless shitty app that just makes things more of a hassle and no businesses ever get better after they peak

Damn it. My shop has used Shopify for years. One reason I chose it was the excellent customer service and help I received as a new small business owner.

Greedy people at the top of companies are always trying to squeeze more money out of their operation, to the detriment of everyone.

Perhaps employees should co-own the companies they work for so they can be part of the decision-making process.