9mo ago

Delta Air Lines sues CrowdStrike over $500 million loss from IT outage, blames faulty update

Delta Air Lines has filed a lawsuit against cybersecurity firm CrowdStrike, seeking over $500 million in damages after a software update allegedly caused a massive IT outage in July, resulting in 7,000 flight cancellations and substantial revenue losses.

6 comments

Ouch. There were airlines all over the world affected, so if this gets any traction there will be a deluge of suits.
Delta is the only one who was affected this badly. When the other airlines recovered several days and thousands of flights quicker, Delta executives knew they were at fault for the abysmal followup.
Alas, that is not the corporate way. Delta in particular is greedy and proud of it; admittedly, this is still probably better than United which is also extremely greedy and their CEO is somehow more rancid, attempting to justify the violent removal of a paying customer. Anyway, hope this suit largely fails.
- Besides the TOS, that’s exactly the angle that CS will take in the suit. Look at all the other companies and airlines that recovered much quicker due to better DR plans. “We offered you help but you didn’t take it”.
  My guess here is Delta hopes to settle out of court for about smaller amount.
  
  Yeah same. That’s why I actually want it to largely fail— Crowdstrike does deserve to take a hit for this, but boy did Delta fuck the dog on this one.
Back when this happened there was a bunch of talk about lawsuits and everyone was saying CrowdStrike would have had legal agreements with their customers that protect them from liability.
Even the most basic consumer TOS has that. Like the recent Disney lawsuit.
So if all that was true, I don’t expect this suit to go anywhere. That being said, fuck delta and fuck CrowdStrike.
- It could be that CS isn't paying their contractually oblugated SLA fines.

6 comments