>And while Devo may be saying farewell to touring, it’s not entirely the end. A new box set of rarities, Art Devo 1973-1977, is coming in September along with a documentary in production by Tiger King director Chris Smith. However, there’s no sloppy sentiment about retiring from performing from Mothersbaugh. “I’m looking forward to 2073,” he jokes. “We’ll play 100th anniversary Devo shows and then maybe retire.” > >Casale, however, is more mournful. “I’m in denial,” he says softly. “Because I love performing and I’ll hate to see it go. It was part of Devo’s DNA. But we did as well as we could, for as long as we could.”

Archived version: https://archive.ph/KiXMq

>And while Devo may be saying farewell to touring, it’s not entirely the end. A new box set of rarities, Art Devo 1973-1977, is coming in September along with a documentary in production by Tiger King director Chris Smith. However, there’s no sloppy sentiment about retiring from performing from Mothersbaugh. “I’m looking forward to 2073,” he jokes. “We’ll play 100th anniversary Devo shows and then maybe retire.” > >Casale, however, is more mournful. “I’m in denial,” he says softly. “Because I love performing and I’ll hate to see it go. It was part of Devo’s DNA. But we did as well as we could, for as long as we could.”

Archived version: https://archive.ph/KiXMq

James Mollison's second volume of Where Children Sleep has been published. This article features edited extracts from it.

In a unique act of diplomacy, Italy's government has settled the restaurant bill of four Italian tourists in Albania who left without paying.

The dine and dash in the city of Berat made headlines in both countries.

The chatter prompted Albania's Prime Minister Edi Rama to raise it with his Italian counterpart, Giorgia Meloni, while she was visiting the country.

She responded by telling her ambassador to "go and pay the bill for these idiots," he told La Stampa newspaper.

Italy's embassy in Albania confirmed in a statement that it had paid the bill, reportedly around €80 (£68), on behalf of its citizens.

"The Italians respect the rules and pay off their debts and we hope that episodes of this kind will not happen again," it said.

Italy's agriculture minister and Ms Meloni's brother-in-law, Francesco Lollobrigida, was also on the trip to Albania and told the Reuters news agency that paying the bill was a matter of pride.

"A few dishonest individuals cannot embarrass a nation of decent people," he said.

It is unclear when the incident happened but security video of the group walking out of the restaurant and wandering into the night has gone viral on social media.

The restaurant owner told Albania's Report TV that it was the first time customers had left his establishment without paying and said the four Italians had even complimented the food.

cross-posted from: https://yiffit.net/post/1251788

> Archived version: https://archive.ph/KYO3X > > On Thursday, two more lawsuits were filed against Western Digital over its SanDisk Extreme series and My Passport portable SSDs. That brings the number of class-action complaints filed against Western Digital to three in two days. > > In May, Ars Technica reported about customer complaints that claimed SanDisk Extreme SSDs were abruptly wiping data and becoming unmountable. Ars senior editor Lee Hutchinson also experienced this problem with two Extreme SSDs. Western Digital, which owns SanDisk, released a firmware update in late May, saying that currently shipping products weren't impacted. But the company didn't mention customer complaints of lost data, only that drives could "unexpectedly disconnect from a computer." > > Further, last week The Verge claimed a replacement drive it received after the firmware update still wiped its data and became unreadable, and there are some complaints on Reddit pointing to recent problems with Extreme drives. > > All three cases (one, two, and three) filed against Western Digital this week seek class-action certification (Ars was told it can take years for a judge to officially state certification and that cases may proceed with class-wide resolutions possibly occurring before official certification). Ian Sloss, one of the lawyers representing Matthew Perrin and Brian Bayerl in a complaint filed yesterday, told Ars he doesn't believe class-action certification will be a major barrier in a case "where there is a common defect in the firmware that is consistent in all devices." He added that defect cases are "ripe for class treatment." > > Familiar stories > > Both complaints filed yesterday reference Lee's ordeal and Ars' reporting on the matter, and they share new accounts that sound similar to complaints we've seen reported online. > > Perrin and Bayerl's complaint says Perrin bought "at least" eight SanDisk Extreme SSDs off Amazon, including 2TB and 4TB Extreme and 4TB Extreme Pro models, and that Perrin "lost all data stored on several SanDisk SSDs." > > Similarly, Bayerl reportedly bought "at least two" Extreme SSDs, including a 4TB Extreme, off Amazon. The complaint claims the drives still had busted firmware: > > >Plaintiff Bayerl has experienced the failure of two drives within minutes of each other and is now reluctant to use SanDisk Extreme products. Due to the nature of his work and the data on the devices, Plaintiff Bayerl spent nearly $8,000 on only partially successful efforts to retrieve the data from the failed drives through various data recovery third parties. These efforts also determined that the issue was caused by faulty internal firmware on the drives. > > Perrin and Bayerl's complaint mentions the 2TB Extreme, which Western Digital hasn't officially confirmed as an affected device. A separate complaint filed on Wednesday mentions the 500GB and 1TB Extreme-series and My Passport models, which Western Digital hasn't said are affected. > > Here are the drives Western Digital has said are affected: > > - SanDisk Extreme Portable 4TB (SDSSDE61-4T00) > - SanDisk Extreme Pro Portable 4TB (SDSSDE81-4T00) > - SanDisk Extreme Pro Portable 2TB (SDSSDE81-2T00) > - SanDisk Extreme Pro Portable 1TB (SDSSDE81-1T00) > - Western Digital My Passport 4TB (WDBAGF0040BGY). > > Perrin and Bayerl's complaint says that "the now-known issues with the defective SanDisk SSDs and significant risk of permanent data loss, has rendered the SanDisk SSDs worthless to individuals seeking reliable data storage." > > "Worthless" is also used in the complaint filed Wednesday by Nathan Krum. The complaint filed Thursday on behalf of Saif Jafri also dubbed drives Western Digital named in its firmware update page, as well as the SanDisk Pro-G40 (PetaPixel recently claimed this drive broke after less than a month, but Ars has been unable to determine if the drive has a widespread problem), as "worthless." > > Jafri's complaint says he bought an Extreme Pro (capacity not specified) because he was on an extended van trip and needed storage for drone footage, photos, and travel mementos. The drive reportedly "failed only a few weeks after" purchase. > > "He had written data to the Drive no more than a handful of times, yet he nonetheless lost precious personal data," the complaint says. > > The complaints also note that Western Digital's 30-day return and five-year warranty policies don't remedy lost data. The cases seek restitution, including damages, and for Western Digital to stop selling the affected drives until they're fixed or the problems are fully disclosed on all labels, packaging, and advertising. > > Sloss told Ars that challenges of the case might include establishing how frequently drives failed after Western Digital shared its May firmware update. > > "We believe the case is strong, that Western Digital’s response to the issue has been delayed, inadequate, and incomplete, and we believe people are continuing to purchase defective SSDs based on misleading information Western Digital has provided," Sloss said. > > Sloss said that firms frequently agree to prosecute similar cases together, with one firm leading. He believes there could be even more law firms investigating claims that may file complaints against Western Digital. > > Western Digital told Ars yesterday that it "does not comment on pending litigation."

Archived version: https://archive.ph/4QzFt

After 30 years, Simon* is facing the prospect of moving.

“I think we’ve been using their products since we built the house,” he says. “We’ve gone through dial-up and then eventually there was an ADSL connection.”

The Canberra-based iiNet customer has had the same email address since the 1990s. For millennials and younger, the notion of getting your email address from the company you pay for broadband might seem antiquated. Free online services such as Gmail, Hotmail, Outlook and others not tied to the internet provider are the default. It is now not uncommon for someone to set up their own email address in a domain of their choosing.

But in the nascent days of the internet before Google and Microsoft were the online internet behemoths, getting your email address from your internet service provider was the norm, and even attractive as a bundle package – and a way for internet providers to lock you into their service.

The cost for relatively small – by comparison to Google – companies to offer the service has gone up in server and administration costs without the economies of scale.

Australia’s largest internet provider – Telstra – ceased offering its Bigpond.com email addresses to new customers in 2016, shifting to using Telstra-branded email.

TPG – which owns brands that have historically offered email including iiNet all the way back to OzEmail – informed customers in July that it would migrate their email to a separate private service, the Messaging Company, by the end of November. Users will keep their exisiting email addresses on this service, and would get it free for the first year. After that, there will be options of paying for a service, or an ad-based free service after that.

The amount to be charged from next year has not yet been decided.

The announcement was met with outrage among users of the long-running web forum Whirlpool.

“It’s a shitty move. My wife has never set up a Gmail or Yahoo and only ever used her iiNet email address for her business as well as personal. This screws us royally,” one user said.

“Us oldies couldn’t start out using Gmail etc because they weren’t in existence 25 years ago,” another said.

“It’s a nightmare trying to change logins at many places.”

Simon too says he is not happy about the sudden shift, describing the move as “shrinkflation” given the change didn’t come with a reduction in his internet bill. He said he is still considering his options.

He says it is difficult as he viewed his email address as part of his identification, and with not everyone on social media, it’s also the only way some people might locate him.

“That email address is used to identify me in what I estimate to be probably 50 or 60 different locations,” he says. “I’ve sold a car on Carsales.com, I have a Gumtree account, Booking.com, Duolingo. I’ve got to go to all of those and say I’ve changed my email address.”

An RMIT associate professor in the school of engineering, Mark Gregory, says he is having to help move his father away from his iiNet email address.

“There’s going to be an impact on quite a few older people that took up some of those accounts with some of the companies that were absorbed by TPG,” he says. “I’m still at the stage where I’m trying to convince [my father] that he has to do it.”

Gregory says the shift reflects the changing business dynamics, and businesses looking to minimise costs. Even Google appears to be feeling the pinch, messaging its customers in recent weeks saying that accounts deemed inactive in the past two years could be deleted beginning 1 December 2023.

The other factor is the increasing security risk. Legacy systems, particularly those managed under a variety of absorbed companies, as with TPG, can over time become more at risk of a cybersecurity attack or breach. External providers who offer this service either in place of, or on behalf of the internet service provider are becoming seen as the more secure option.

Randall Cameron, the director of sales and marketing at AtMail, the parent firm of the Messaging Company, says there’s been a good opt-in rate for users wanting to keep their existing email addresses so far.

“When the bar tab that is TPG runs out, we’ve got to make sure people hang around. And if we say it’s now 20 bucks a drink they’re going to say, ‘Well, thanks, I’ll go somewhere else.’”

The Australian Communications Consumer Action Network chief executive, Andrew Williams, says that ultimately internet providers getting out of the email game is a good thing because it means customers don’t feel locked into one internet company. But it will take a while for people to get set up in new accounts if they decide to switch.

Gregory advises those who need to switch to a new account to start preparing now. That means figuring out which services you need to alert to switch to a new email address. “It’s not going to be as straight forward as some people might think, because when you’re talking to the older generation it becomes quite complex.”

TPG won’t say how many customers will be affected by the changeover, citing commercial confidentialities with the new email provider. A spokesperson says the strategic decision was made to allow TPG to focus on mobile and broadband services.

“Migrating our hosted email services to a specialist provider will ensure our customers have an updated and modernised webmail experience with the tools they require for all their email needs,” the spokesperson says.

“We appreciate this change could be challenging for some customers who have been with us a long time and thank them for their understanding and cooperation during this transition.”

There’s no sign Telstra will follow and stop providing services to its legacy Bigpond customers. While the company did not answer questions on how many still remained seven years after it stopped offering new accounts, the chief executive, Vicki Brady, said they were still very active.

“We have a really engaged Bigpond email customer base … which is why we made the decision to actually upgrade and make sure we had the right features and functions to be able to support their needs. So it’s absolutely important part of our broadband service for our customers.”

With the rise in data breaches, and the avalanche of spam and scams, the shift offers people the opportunity of a clean email slate, according to Andrew Williams, of the Australian Communications Consumer Action Network.

“Your email accounts do build up with a lot of redundant information over time,” he says. “So it’s a good opportunity to have a clean start and just really look at what was really important.”

*Name changed

Archived version: https://archive.ph/4QzFt

After 30 years, Simon* is facing the prospect of moving.

“I think we’ve been using their products since we built the house,” he says. “We’ve gone through dial-up and then eventually there was an ADSL connection.”

The Canberra-based iiNet customer has had the same email address since the 1990s. For millennials and younger, the notion of getting your email address from the company you pay for broadband might seem antiquated. Free online services such as Gmail, Hotmail, Outlook and others not tied to the internet provider are the default. It is now not uncommon for someone to set up their own email address in a domain of their choosing.

But in the nascent days of the internet before Google and Microsoft were the online internet behemoths, getting your email address from your internet service provider was the norm, and even attractive as a bundle package – and a way for internet providers to lock you into their service.

The cost for relatively small – by comparison to Google – companies to offer the service has gone up in server and administration costs without the economies of scale.

Australia’s largest internet provider – Telstra – ceased offering its Bigpond.com email addresses to new customers in 2016, shifting to using Telstra-branded email.

TPG – which owns brands that have historically offered email including iiNet all the way back to OzEmail – informed customers in July that it would migrate their email to a separate private service, the Messaging Company, by the end of November. Users will keep their exisiting email addresses on this service, and would get it free for the first year. After that, there will be options of paying for a service, or an ad-based free service after that.

The amount to be charged from next year has not yet been decided.

The announcement was met with outrage among users of the long-running web forum Whirlpool.

“It’s a shitty move. My wife has never set up a Gmail or Yahoo and only ever used her iiNet email address for her business as well as personal. This screws us royally,” one user said.

“Us oldies couldn’t start out using Gmail etc because they weren’t in existence 25 years ago,” another said.

“It’s a nightmare trying to change logins at many places.”

Simon too says he is not happy about the sudden shift, describing the move as “shrinkflation” given the change didn’t come with a reduction in his internet bill. He said he is still considering his options.

He says it is difficult as he viewed his email address as part of his identification, and with not everyone on social media, it’s also the only way some people might locate him.

“That email address is used to identify me in what I estimate to be probably 50 or 60 different locations,” he says. “I’ve sold a car on Carsales.com, I have a Gumtree account, Booking.com, Duolingo. I’ve got to go to all of those and say I’ve changed my email address.”

An RMIT associate professor in the school of engineering, Mark Gregory, says he is having to help move his father away from his iiNet email address.

“There’s going to be an impact on quite a few older people that took up some of those accounts with some of the companies that were absorbed by TPG,” he says. “I’m still at the stage where I’m trying to convince [my father] that he has to do it.”

Gregory says the shift reflects the changing business dynamics, and businesses looking to minimise costs. Even Google appears to be feeling the pinch, messaging its customers in recent weeks saying that accounts deemed inactive in the past two years could be deleted beginning 1 December 2023.

The other factor is the increasing security risk. Legacy systems, particularly those managed under a variety of absorbed companies, as with TPG, can over time become more at risk of a cybersecurity attack or breach. External providers who offer this service either in place of, or on behalf of the internet service provider are becoming seen as the more secure option.

Randall Cameron, the director of sales and marketing at AtMail, the parent firm of the Messaging Company, says there’s been a good opt-in rate for users wanting to keep their existing email addresses so far.

“When the bar tab that is TPG runs out, we’ve got to make sure people hang around. And if we say it’s now 20 bucks a drink they’re going to say, ‘Well, thanks, I’ll go somewhere else.’”

The Australian Communications Consumer Action Network chief executive, Andrew Williams, says that ultimately internet providers getting out of the email game is a good thing because it means customers don’t feel locked into one internet company. But it will take a while for people to get set up in new accounts if they decide to switch.

Gregory advises those who need to switch to a new account to start preparing now. That means figuring out which services you need to alert to switch to a new email address. “It’s not going to be as straight forward as some people might think, because when you’re talking to the older generation it becomes quite complex.”

TPG won’t say how many customers will be affected by the changeover, citing commercial confidentialities with the new email provider. A spokesperson says the strategic decision was made to allow TPG to focus on mobile and broadband services.

“Migrating our hosted email services to a specialist provider will ensure our customers have an updated and modernised webmail experience with the tools they require for all their email needs,” the spokesperson says.

“We appreciate this change could be challenging for some customers who have been with us a long time and thank them for their understanding and cooperation during this transition.”

There’s no sign Telstra will follow and stop providing services to its legacy Bigpond customers. While the company did not answer questions on how many still remained seven years after it stopped offering new accounts, the chief executive, Vicki Brady, said they were still very active.

“We have a really engaged Bigpond email customer base … which is why we made the decision to actually upgrade and make sure we had the right features and functions to be able to support their needs. So it’s absolutely important part of our broadband service for our customers.”

With the rise in data breaches, and the avalanche of spam and scams, the shift offers people the opportunity of a clean email slate, according to Andrew Williams, of the Australian Communications Consumer Action Network.

“Your email accounts do build up with a lot of redundant information over time,” he says. “So it’s a good opportunity to have a clean start and just really look at what was really important.”

*Name changed

Archived version: https://archive.ph/4QzFt

After 30 years, Simon* is facing the prospect of moving.

“I think we’ve been using their products since we built the house,” he says. “We’ve gone through dial-up and then eventually there was an ADSL connection.”

The Canberra-based iiNet customer has had the same email address since the 1990s. For millennials and younger, the notion of getting your email address from the company you pay for broadband might seem antiquated. Free online services such as Gmail, Hotmail, Outlook and others not tied to the internet provider are the default. It is now not uncommon for someone to set up their own email address in a domain of their choosing.

But in the nascent days of the internet before Google and Microsoft were the online internet behemoths, getting your email address from your internet service provider was the norm, and even attractive as a bundle package – and a way for internet providers to lock you into their service.

The cost for relatively small – by comparison to Google – companies to offer the service has gone up in server and administration costs without the economies of scale.

Australia’s largest internet provider – Telstra – ceased offering its Bigpond.com email addresses to new customers in 2016, shifting to using Telstra-branded email.

TPG – which owns brands that have historically offered email including iiNet all the way back to OzEmail – informed customers in July that it would migrate their email to a separate private service, the Messaging Company, by the end of November. Users will keep their exisiting email addresses on this service, and would get it free for the first year. After that, there will be options of paying for a service, or an ad-based free service after that.

The amount to be charged from next year has not yet been decided.

The announcement was met with outrage among users of the long-running web forum Whirlpool.

“It’s a shitty move. My wife has never set up a Gmail or Yahoo and only ever used her iiNet email address for her business as well as personal. This screws us royally,” one user said.

“Us oldies couldn’t start out using Gmail etc because they weren’t in existence 25 years ago,” another said.

“It’s a nightmare trying to change logins at many places.”

Simon too says he is not happy about the sudden shift, describing the move as “shrinkflation” given the change didn’t come with a reduction in his internet bill. He said he is still considering his options.

He says it is difficult as he viewed his email address as part of his identification, and with not everyone on social media, it’s also the only way some people might locate him.

“That email address is used to identify me in what I estimate to be probably 50 or 60 different locations,” he says. “I’ve sold a car on Carsales.com, I have a Gumtree account, Booking.com, Duolingo. I’ve got to go to all of those and say I’ve changed my email address.”

An RMIT associate professor in the school of engineering, Mark Gregory, says he is having to help move his father away from his iiNet email address.

“There’s going to be an impact on quite a few older people that took up some of those accounts with some of the companies that were absorbed by TPG,” he says. “I’m still at the stage where I’m trying to convince [my father] that he has to do it.”

Gregory says the shift reflects the changing business dynamics, and businesses looking to minimise costs. Even Google appears to be feeling the pinch, messaging its customers in recent weeks saying that accounts deemed inactive in the past two years could be deleted beginning 1 December 2023.

The other factor is the increasing security risk. Legacy systems, particularly those managed under a variety of absorbed companies, as with TPG, can over time become more at risk of a cybersecurity attack or breach. External providers who offer this service either in place of, or on behalf of the internet service provider are becoming seen as the more secure option.

Randall Cameron, the director of sales and marketing at AtMail, the parent firm of the Messaging Company, says there’s been a good opt-in rate for users wanting to keep their existing email addresses so far.

“When the bar tab that is TPG runs out, we’ve got to make sure people hang around. And if we say it’s now 20 bucks a drink they’re going to say, ‘Well, thanks, I’ll go somewhere else.’”

The Australian Communications Consumer Action Network chief executive, Andrew Williams, says that ultimately internet providers getting out of the email game is a good thing because it means customers don’t feel locked into one internet company. But it will take a while for people to get set up in new accounts if they decide to switch.

Gregory advises those who need to switch to a new account to start preparing now. That means figuring out which services you need to alert to switch to a new email address. “It’s not going to be as straight forward as some people might think, because when you’re talking to the older generation it becomes quite complex.”

TPG won’t say how many customers will be affected by the changeover, citing commercial confidentialities with the new email provider. A spokesperson says the strategic decision was made to allow TPG to focus on mobile and broadband services.

“Migrating our hosted email services to a specialist provider will ensure our customers have an updated and modernised webmail experience with the tools they require for all their email needs,” the spokesperson says.

“We appreciate this change could be challenging for some customers who have been with us a long time and thank them for their understanding and cooperation during this transition.”

There’s no sign Telstra will follow and stop providing services to its legacy Bigpond customers. While the company did not answer questions on how many still remained seven years after it stopped offering new accounts, the chief executive, Vicki Brady, said they were still very active.

“We have a really engaged Bigpond email customer base … which is why we made the decision to actually upgrade and make sure we had the right features and functions to be able to support their needs. So it’s absolutely important part of our broadband service for our customers.”

With the rise in data breaches, and the avalanche of spam and scams, the shift offers people the opportunity of a clean email slate, according to Andrew Williams, of the Australian Communications Consumer Action Network.

“Your email accounts do build up with a lot of redundant information over time,” he says. “So it’s a good opportunity to have a clean start and just really look at what was really important.”

*Name changed

cross-posted from: https://lemmy.world/post/3405817

> Have to use Windows for work (I've asked), the ads have been getting worse and worse on my work laptop. Today got a game ad notification... That's clearly too far, right? Like I have to clear notifications, so I have to see it

Archived version: https://archive.ph/KYO3X

On Thursday, two more lawsuits were filed against Western Digital over its SanDisk Extreme series and My Passport portable SSDs. That brings the number of class-action complaints filed against Western Digital to three in two days.

In May, Ars Technica reported about customer complaints that claimed SanDisk Extreme SSDs were abruptly wiping data and becoming unmountable. Ars senior editor Lee Hutchinson also experienced this problem with two Extreme SSDs. Western Digital, which owns SanDisk, released a firmware update in late May, saying that currently shipping products weren't impacted. But the company didn't mention customer complaints of lost data, only that drives could "unexpectedly disconnect from a computer."

Further, last week The Verge claimed a replacement drive it received after the firmware update still wiped its data and became unreadable, and there are some complaints on Reddit pointing to recent problems with Extreme drives.

All three cases (one, two, and three) filed against Western Digital this week seek class-action certification (Ars was told it can take years for a judge to officially state certification and that cases may proceed with class-wide resolutions possibly occurring before official certification). Ian Sloss, one of the lawyers representing Matthew Perrin and Brian Bayerl in a complaint filed yesterday, told Ars he doesn't believe class-action certification will be a major barrier in a case "where there is a common defect in the firmware that is consistent in all devices." He added that defect cases are "ripe for class treatment."

Familiar stories

Both complaints filed yesterday reference Lee's ordeal and Ars' reporting on the matter, and they share new accounts that sound similar to complaints we've seen reported online.

Perrin and Bayerl's complaint says Perrin bought "at least" eight SanDisk Extreme SSDs off Amazon, including 2TB and 4TB Extreme and 4TB Extreme Pro models, and that Perrin "lost all data stored on several SanDisk SSDs."

Similarly, Bayerl reportedly bought "at least two" Extreme SSDs, including a 4TB Extreme, off Amazon. The complaint claims the drives still had busted firmware:

>Plaintiff Bayerl has experienced the failure of two drives within minutes of each other and is now reluctant to use SanDisk Extreme products. Due to the nature of his work and the data on the devices, Plaintiff Bayerl spent nearly $8,000 on only partially successful efforts to retrieve the data from the failed drives through various data recovery third parties. These efforts also determined that the issue was caused by faulty internal firmware on the drives.

Perrin and Bayerl's complaint mentions the 2TB Extreme, which Western Digital hasn't officially confirmed as an affected device. A separate complaint filed on Wednesday mentions the 500GB and 1TB Extreme-series and My Passport models, which Western Digital hasn't said are affected.

Here are the drives Western Digital has said are affected:

• SanDisk Extreme Portable 4TB (SDSSDE61-4T00)
• SanDisk Extreme Pro Portable 4TB (SDSSDE81-4T00)
• SanDisk Extreme Pro Portable 2TB (SDSSDE81-2T00)
• SanDisk Extreme Pro Portable 1TB (SDSSDE81-1T00)
• Western Digital My Passport 4TB (WDBAGF0040BGY).

Perrin and Bayerl's complaint says that "the now-known issues with the defective SanDisk SSDs and significant risk of permanent data loss, has rendered the SanDisk SSDs worthless to individuals seeking reliable data storage."

"Worthless" is also used in the complaint filed Wednesday by Nathan Krum. The complaint filed Thursday on behalf of Saif Jafri also dubbed drives Western Digital named in its firmware update page, as well as the SanDisk Pro-G40 (PetaPixel recently claimed this drive broke after less than a month, but Ars has been unable to determine if the drive has a widespread problem), as "worthless."

Jafri's complaint says he bought an Extreme Pro (capacity not specified) because he was on an extended van trip and needed storage for drone footage, photos, and travel mementos. The drive reportedly "failed only a few weeks after" purchase.

"He had written data to the Drive no more than a handful of times, yet he nonetheless lost precious personal data," the complaint says.

The complaints also note that Western Digital's 30-day return and five-year warranty policies don't remedy lost data. The cases seek restitution, including damages, and for Western Digital to stop selling the affected drives until they're fixed or the problems are fully disclosed on all labels, packaging, and advertising.

Sloss told Ars that challenges of the case might include establishing how frequently drives failed after Western Digital shared its May firmware update.

"We believe the case is strong, that Western Digital’s response to the issue has been delayed, inadequate, and incomplete, and we believe people are continuing to purchase defective SSDs based on misleading information Western Digital has provided," Sloss said.

Sloss said that firms frequently agree to prosecute similar cases together, with one firm leading. He believes there could be even more law firms investigating claims that may file complaints against Western Digital.

Western Digital told Ars yesterday that it "does not comment on pending litigation."

Archived version: https://archive.ph/KYO3X

On Thursday, two more lawsuits were filed against Western Digital over its SanDisk Extreme series and My Passport portable SSDs. That brings the number of class-action complaints filed against Western Digital to three in two days.

In May, Ars Technica reported about customer complaints that claimed SanDisk Extreme SSDs were abruptly wiping data and becoming unmountable. Ars senior editor Lee Hutchinson also experienced this problem with two Extreme SSDs. Western Digital, which owns SanDisk, released a firmware update in late May, saying that currently shipping products weren't impacted. But the company didn't mention customer complaints of lost data, only that drives could "unexpectedly disconnect from a computer."

Further, last week The Verge claimed a replacement drive it received after the firmware update still wiped its data and became unreadable, and there are some complaints on Reddit pointing to recent problems with Extreme drives.

All three cases (one, two, and three) filed against Western Digital this week seek class-action certification (Ars was told it can take years for a judge to officially state certification and that cases may proceed with class-wide resolutions possibly occurring before official certification). Ian Sloss, one of the lawyers representing Matthew Perrin and Brian Bayerl in a complaint filed yesterday, told Ars he doesn't believe class-action certification will be a major barrier in a case "where there is a common defect in the firmware that is consistent in all devices." He added that defect cases are "ripe for class treatment."

Familiar stories

Both complaints filed yesterday reference Lee's ordeal and Ars' reporting on the matter, and they share new accounts that sound similar to complaints we've seen reported online.

Perrin and Bayerl's complaint says Perrin bought "at least" eight SanDisk Extreme SSDs off Amazon, including 2TB and 4TB Extreme and 4TB Extreme Pro models, and that Perrin "lost all data stored on several SanDisk SSDs."

Similarly, Bayerl reportedly bought "at least two" Extreme SSDs, including a 4TB Extreme, off Amazon. The complaint claims the drives still had busted firmware:

>Plaintiff Bayerl has experienced the failure of two drives within minutes of each other and is now reluctant to use SanDisk Extreme products. Due to the nature of his work and the data on the devices, Plaintiff Bayerl spent nearly $8,000 on only partially successful efforts to retrieve the data from the failed drives through various data recovery third parties. These efforts also determined that the issue was caused by faulty internal firmware on the drives.

Perrin and Bayerl's complaint mentions the 2TB Extreme, which Western Digital hasn't officially confirmed as an affected device. A separate complaint filed on Wednesday mentions the 500GB and 1TB Extreme-series and My Passport models, which Western Digital hasn't said are affected.

Here are the drives Western Digital has said are affected:

• SanDisk Extreme Portable 4TB (SDSSDE61-4T00)
• SanDisk Extreme Pro Portable 4TB (SDSSDE81-4T00)
• SanDisk Extreme Pro Portable 2TB (SDSSDE81-2T00)
• SanDisk Extreme Pro Portable 1TB (SDSSDE81-1T00)
• Western Digital My Passport 4TB (WDBAGF0040BGY).

Perrin and Bayerl's complaint says that "the now-known issues with the defective SanDisk SSDs and significant risk of permanent data loss, has rendered the SanDisk SSDs worthless to individuals seeking reliable data storage."

"Worthless" is also used in the complaint filed Wednesday by Nathan Krum. The complaint filed Thursday on behalf of Saif Jafri also dubbed drives Western Digital named in its firmware update page, as well as the SanDisk Pro-G40 (PetaPixel recently claimed this drive broke after less than a month, but Ars has been unable to determine if the drive has a widespread problem), as "worthless."

Jafri's complaint says he bought an Extreme Pro (capacity not specified) because he was on an extended van trip and needed storage for drone footage, photos, and travel mementos. The drive reportedly "failed only a few weeks after" purchase.

"He had written data to the Drive no more than a handful of times, yet he nonetheless lost precious personal data," the complaint says.

The complaints also note that Western Digital's 30-day return and five-year warranty policies don't remedy lost data. The cases seek restitution, including damages, and for Western Digital to stop selling the affected drives until they're fixed or the problems are fully disclosed on all labels, packaging, and advertising.

Sloss told Ars that challenges of the case might include establishing how frequently drives failed after Western Digital shared its May firmware update.

"We believe the case is strong, that Western Digital’s response to the issue has been delayed, inadequate, and incomplete, and we believe people are continuing to purchase defective SSDs based on misleading information Western Digital has provided," Sloss said.

Sloss said that firms frequently agree to prosecute similar cases together, with one firm leading. He believes there could be even more law firms investigating claims that may file complaints against Western Digital.

Western Digital told Ars yesterday that it "does not comment on pending litigation."

Archived version: https://archive.ph/9WPwx

The Sotheby's auction house has been named as a defendant in a lawsuit filed by investors who regret buying Bored Ape Yacht Club NFTs that sold for highly inflated prices during the NFT craze in 2021. A Sotheby's auction duped investors by giving the Bored Ape NFTs "an air of legitimacy... to generate investors' interest and hype around the Bored Ape brand," the class-action lawsuit claims.

The boost to Bored Ape NFT prices provided by the auction "was rooted in deception," said the lawsuit filed in US District Court for the Central District of California. It wasn't revealed at the time of the auction that the buyer was the now-disgraced FTX, the lawsuit said.

"Sotheby's representations that the undisclosed buyer was a 'traditional' collector had misleadingly created the impression that the market for BAYC NFTs had crossed over to a mainstream audience," the lawsuit claimed. Lawsuit plaintiffs say that harmed investors bought the NFTs "with a reasonable expectation of profit from owning them."

Sotheby's sold a lot of 101 Bored Ape NFTs for $24.4 million at its "Ape In!" auction in September 2021, well above the pre-auction estimates of $12 million to $18 million. That's an average price of over $241,000, but Bored Ape NFTs now sell for a floor price of about $50,000 worth of ether cryptocrurrency, according to CoinGecko data accessed today.

Investors previously sued Bored Ape creator Yuga Labs, four company executives, and various celebrity promoters including Paris Hilton, Gwyneth Paltrow, Kevin Hart, Snoop Dogg, Serena Williams, Madonna, Jimmy Fallon, Steph Curry, and Justin Bieber. The original class-action was filed in December 2022, and Sotheby's was added as a defendant in an amended complaint submitted on August 4.

Yuga describes its collection of 10,000 Bored Ape NFTs as "unique digital collectibles living on the Ethereum blockchain" that double as a "Yacht Club membership card." The website has some "members-only" areas. "When you buy a Bored Ape, you're not simply buying an avatar or a provably rare piece of art," the NFT collection's website says. "You are gaining membership access to a club whose benefits and offerings will increase over time. Your Bored Ape can serve as your digital identity, and open digital doors for you."

Lawsuit: Yuga “colluded” with Sotheby’s

The amended lawsuit alleges that "Yuga colluded with fine arts broker, Defendant Sotheby's, to run a deceptive auction." After the sale, a Sotheby's representative described the winning bidder during a Twitter Spaces event as a "traditional" collector, the lawsuit said.

The lawsuit said it turned out the auction buyer was now-bankrupt crypto exchange FTX, whose founder Sam Bankman-Fried is in jail awaiting trial on criminal charges. Ethereum blockchain transaction data shows that after the auction, "Sotheby's transferred the lot of BAYC NFTs to wallet address 0xf8e0C93Fd48B4C34A4194d3AF436b13032E641F3,77 which, upon information and belief, is owned/controlled by FTX," the complaint said. Speculation that FTX was the buyer had been percolating since at least January 2023.

The lawsuit alleges that Yuga Labs and Sotheby's violated the California Unfair Competition Law, the California Corporate Securities Law, the US Securities Exchange Act, and the California Corporations Code. The plaintiffs also claim that Sotheby's Metaverse, an NFT trading platform opened after the auction, "operated (or attempted to operate) as an unregistered broker of securities."

"FTX has several deep ties to Yuga such that it would be mutually beneficial for both Yuga and FTX (as well as Sotheby's) if the BAYC NFT collection were to rise in price and trading volume activity. Upon information and belief, given the extensive financial interests shared by Yuga, Sotheby's and FTX, each knew that FTX was the real buyer of the lot of BAYC NFTs at the Sotheby's auction at the time that Sotheby's representatives were publicly representing that a 'traditional' buyer had made the purchase," the lawsuit said. FTX is not named as a defendant.

Ape prices soared, then plummeted

After the auction, the price of Bored Ape digital assets hit a new high and kept rising for months. It peaked at over $420,000 in April 2022 but plummeted to about $90,000 six weeks later, according to CoinGecko.

The class action lawsuit's named plaintiffs are Johnny Johnson, Ezra Boekweg, Mario Palombini, and Adam Titcher. They are trying to get certification of a class consisting of "all investors who purchased Yuga's non-fungible tokens ('NFTs') or ApeCoin tokens ('ApeCoin') between April 23, 2021 and the present." There were over 103,000 account holders of Yuga securities as of December 1, 2022, the lawsuit said.

"While the Executive Defendants made hundreds of millions of dollars, investors were left with NFTs worth a fraction of their artificially inflated value," the original version of the complaint in December said.

Yuga and other defendants have a September 12 deadline to file motions to dismiss the complaint. Sotheby's told CNN this week that the "allegations in this suit are baseless, and Sotheby's is prepared to vigorously defend itself." Yuga Labs similarly called the allegations "completely without merit or factual basis."

Archived version: https://archive.ph/9WPwx

The Sotheby's auction house has been named as a defendant in a lawsuit filed by investors who regret buying Bored Ape Yacht Club NFTs that sold for highly inflated prices during the NFT craze in 2021. A Sotheby's auction duped investors by giving the Bored Ape NFTs "an air of legitimacy... to generate investors' interest and hype around the Bored Ape brand," the class-action lawsuit claims.

The boost to Bored Ape NFT prices provided by the auction "was rooted in deception," said the lawsuit filed in US District Court for the Central District of California. It wasn't revealed at the time of the auction that the buyer was the now-disgraced FTX, the lawsuit said.

"Sotheby's representations that the undisclosed buyer was a 'traditional' collector had misleadingly created the impression that the market for BAYC NFTs had crossed over to a mainstream audience," the lawsuit claimed. Lawsuit plaintiffs say that harmed investors bought the NFTs "with a reasonable expectation of profit from owning them."

Sotheby's sold a lot of 101 Bored Ape NFTs for $24.4 million at its "Ape In!" auction in September 2021, well above the pre-auction estimates of $12 million to $18 million. That's an average price of over $241,000, but Bored Ape NFTs now sell for a floor price of about $50,000 worth of ether cryptocrurrency, according to CoinGecko data accessed today.

Investors previously sued Bored Ape creator Yuga Labs, four company executives, and various celebrity promoters including Paris Hilton, Gwyneth Paltrow, Kevin Hart, Snoop Dogg, Serena Williams, Madonna, Jimmy Fallon, Steph Curry, and Justin Bieber. The original class-action was filed in December 2022, and Sotheby's was added as a defendant in an amended complaint submitted on August 4.

Yuga describes its collection of 10,000 Bored Ape NFTs as "unique digital collectibles living on the Ethereum blockchain" that double as a "Yacht Club membership card." The website has some "members-only" areas. "When you buy a Bored Ape, you're not simply buying an avatar or a provably rare piece of art," the NFT collection's website says. "You are gaining membership access to a club whose benefits and offerings will increase over time. Your Bored Ape can serve as your digital identity, and open digital doors for you."

Lawsuit: Yuga “colluded” with Sotheby’s

The amended lawsuit alleges that "Yuga colluded with fine arts broker, Defendant Sotheby's, to run a deceptive auction." After the sale, a Sotheby's representative described the winning bidder during a Twitter Spaces event as a "traditional" collector, the lawsuit said.

The lawsuit said it turned out the auction buyer was now-bankrupt crypto exchange FTX, whose founder Sam Bankman-Fried is in jail awaiting trial on criminal charges. Ethereum blockchain transaction data shows that after the auction, "Sotheby's transferred the lot of BAYC NFTs to wallet address 0xf8e0C93Fd48B4C34A4194d3AF436b13032E641F3,77 which, upon information and belief, is owned/controlled by FTX," the complaint said. Speculation that FTX was the buyer had been percolating since at least January 2023.

The lawsuit alleges that Yuga Labs and Sotheby's violated the California Unfair Competition Law, the California Corporate Securities Law, the US Securities Exchange Act, and the California Corporations Code. The plaintiffs also claim that Sotheby's Metaverse, an NFT trading platform opened after the auction, "operated (or attempted to operate) as an unregistered broker of securities."

"FTX has several deep ties to Yuga such that it would be mutually beneficial for both Yuga and FTX (as well as Sotheby's) if the BAYC NFT collection were to rise in price and trading volume activity. Upon information and belief, given the extensive financial interests shared by Yuga, Sotheby's and FTX, each knew that FTX was the real buyer of the lot of BAYC NFTs at the Sotheby's auction at the time that Sotheby's representatives were publicly representing that a 'traditional' buyer had made the purchase," the lawsuit said. FTX is not named as a defendant.

Ape prices soared, then plummeted

After the auction, the price of Bored Ape digital assets hit a new high and kept rising for months. It peaked at over $420,000 in April 2022 but plummeted to about $90,000 six weeks later, according to CoinGecko.

The class action lawsuit's named plaintiffs are Johnny Johnson, Ezra Boekweg, Mario Palombini, and Adam Titcher. They are trying to get certification of a class consisting of "all investors who purchased Yuga's non-fungible tokens ('NFTs') or ApeCoin tokens ('ApeCoin') between April 23, 2021 and the present." There were over 103,000 account holders of Yuga securities as of December 1, 2022, the lawsuit said.

"While the Executive Defendants made hundreds of millions of dollars, investors were left with NFTs worth a fraction of their artificially inflated value," the original version of the complaint in December said.

Yuga and other defendants have a September 12 deadline to file motions to dismiss the complaint. Sotheby's told CNN this week that the "allegations in this suit are baseless, and Sotheby's is prepared to vigorously defend itself." Yuga Labs similarly called the allegations "completely without merit or factual basis."

>Matthieu Ricard is an ordained Buddhist monk and an internationally best-selling author of books about altruism, animal rights, happiness and wisdom. His humanitarian efforts led to his homeland’s awarding him the French National Order of Merit. (Ricard’s primary residence is a Nepalese monastery.) He was the Dalai Lama’s French interpreter and holds a Ph.D in cellular genetics. In the early 2000s, researchers at the University of Wisconsin found that Ricard’s brain produced gamma waves — which have been linked to learning, attention and memory — at such pronounced levels that the media named him “the world’s happiest man.”

Archived version: https://archive.ph/IltyK

Joshua Hunt, 32, denies two Public Order Act charges of intentional harassment, alarm, or distress in relation to incidents allegedly committed on May 7 and May 9 in the Bleadon and Cleeve areas of Somerset.

Hunt, of Claverham, Somerset, was ordered to not "crawl, wriggle or writhe on the ground wearing a full-body covering or mask" or visit the areas where the offences are alleged to have taken place at an earlier hearing.

Previous hearings have heard that female motorists driving at night reported to the police seeing a man in a black costume.

At a pre-trial hearing today, District Judge Angela Brereton fixed Hunt's trial for a half-day at Bristol Magistrates' Court on October 27.

Hunt was released on unconditional bail until his trial.

Hunt is also separately charged with one count of affray and one count of possession of a bladed article in Bleadon, near Weston-super-Mare, on May 9.

The 31-year-old is also accused of affray in relation to an incident there two days earlier and is also charged with outraging public decency in Cleeve on October 25 last year.

Hunt had previously been due to stand trial at Bristol Crown Court in November for a different charge.

Archived version: https://archive.ph/rzWwd

The future for Wilko’s 12,500 staff hung in the balance on Thursday as they waited to hear whether a serious bidder for the budget retail chain had emerged.

Interested parties in the household goods retailer, which has 400 stores, had until Wednesday night to put forward their best offers for the company that called in administrators last week as it faced running out of cash.

It is expected that dozens, if not hundreds, of Wilko stores will have to close because a bid for the whole group as a going concern is unlikely to have been made, say industry insiders.

However, the full chain is expected to continue to trade into next week as talks on parcelling up the group’s assets are expected to drag on. Administrators are negotiating with potential suitors, including Poundland, B&M, Primark and Home Bargains, for groups of up to 50 stores each.

Bidders that could potentially rescue the Wilko brand include Hilco, which holds £40m of the chain’s debt, the Bensons for Beds owner, Alteri, and the Laura Ashley owner, Gordon Brothers, although it is not clear if any put forward a formal bid.

The GMB union, which represents thousands of workers at Wilko, said it still believed there was a chance of a rescue deal.

Andy Prendergast, the union’s national secretary, said: “GMB is in talks with administrators and there is still hope.”

The union has accused the firm’s management of allowing the retailer to lose its place in the market by failing to invest in technology for home shopping and other improvements while “much-needed cash was taken out of the business” by the owning Wilkinson family.

The GMB said: “We are seeking clarification regarding pensions, but have concerns. The Wilkinson family took tens of millions from the business in the decade up to the collapse. If they were serious about supporting working people, they should have invested in their staff.”

The family paid themselves £3m in dividends in the 12 months to the end of February 2022 despite a loss-making year for the Wilko group, as first revealed by the Guardian.

The last reported deficit for the group’s defined benefit pension fund was £16m, but the fund has a £20m security over Wilko property assets. John Ralfe, a pensions expert, believes the hole in the fund is likely to have closed because of the rise in interest rates.

Wilko customers expressed anger about difficulties in getting information on refunds and deliveries after the group’s helpline and chat service shut down last week.

The customer helpline reopened this week, but was overwhelmed with queries from shoppers seeking a refund or information about held-up deliveries.

>Do you sometimes get frustrated at how slow your computer's operating system can be? Now is your chance to prove that you could do a better job! > >Behold the nerdiest game ever, in which YOU are the operating system! As such, you have to manage the computer's processes, memory and input/output events, and try not to get rebooted by an impatient user. Good luck!

>Do you sometimes get frustrated at how slow your computer's operating system can be? Now is your chance to prove that you could do a better job! > >Behold the nerdiest game ever, in which YOU are the operating system! As such, you have to manage the computer's processes, memory and input/output events, and try not to get rebooted by an impatient user. Good luck!

>Do you sometimes get frustrated at how slow your computer's operating system can be? Now is your chance to prove that you could do a better job! > >Behold the nerdiest game ever, in which YOU are the operating system! As such, you have to manage the computer's processes, memory and input/output events, and try not to get rebooted by an impatient user. Good luck!

Archived version: https://archive.ph/3vfmc

How much ink does an all-in-one printer need in order to fax a document? Or to scan one to your computer? The obvious answer is "none." But if you own certain printers from companies like HP and Canon, you won't be able to use core features unless the device has ink—even if those features have nothing to do with ink.

Unfortunately, all-in-one printers arbitrarily demanding ink to perform non-printing functions isn't a new frustration. And that's despite some companies having printers that can scan without ink. Clearly, scanning or faxing without requiring an ink cartridge would improve users' experience—and they've illustrated that through class-action lawsuits. But this hasn't stopped printer makers from fighting to keep the nettlesome practice.

No ink, no scan

Since mid-2022, HP has been fighting a class-action lawsuit alleging that certain all-in-one printer models won't scan or fax without ink and that HP doesn't properly disclose this to shoppers. On January 13, 2023, the complaint was dismissed but allowed to be amended (you can view the amended complaint here: [PDF]), and on August 10, a Northern District of California judge dismissed HP's motion to dismiss the amended complaint [PDF].

HP Envy 6455e and HP Deskjet 2655 purchasers Gary Freund and Wayne McMath filed the complaint, which states that HP printers are designed to enter an error state when low or out of ink, preventing usage until the installment of a new ink cartridge. The plaintiffs are also peeved that HP marketing and advertising doesn't clearly disclose this, the complaint says. The complaint also notes that an HP support agent has said that HP printers are "designed in such a way that with the empty cartridge or without the cartridge the printer will not function."

"HP’s All-in-One Printers do not work as advertised. Ink is not a necessary component to scan or to fax a document," the complaint reads.

It adds:

>Tying the scan or fax capabilities of the All-In-One Printers to ink contained in the devices offers no benefit and only serves to disadvantage and harm consumers financially. However, tying the scan or fax capabilities of the All-In-One Printers to ink contained in the devices does, however [sic], serve to benefit HP.

Anyone who's owned an inkjet printer knows how expensive ink can be. That suggests a reason to push people to buy ink through tactics like blocking core features if no ink is present and reportedly selling printers below cost. Ink-buying programs have also become cash cows. HP in 2021, for example, said its Instant Ink subscription business was worth $500 million, per CRN. In its Q2 2023 financial report, HP named Instant Ink a key growth area.

The complaint against HP says:

>Indeed, HP designs its All-in-One printer products so they will not work without ink. Yet, HP does not disclose this fact to consumers. … Even were it technically possible to scan a document without all ink cartridges present, HP does not disclose any 'workaround' to consumers in any of the product packaging nor in any of HP’s advertising and marketing materials regarding its multi-function devices.

The complaint seeks monetary damages as well as the end of HP's "misleading advertising and marketing campaign" and for HP to "engage in a corrective campaign to inform consumers of the misleading advertising."

Here are all the HP printer models listed in the complaint:

• HP Deskjet 2755e
• HP DeskJet 3755
• HP DeskJet 4155e
• HP ENVY 6055e
• HP ENVY 6075
• HP ENVY 6455
• HP ENVY Pro 6475
• HP OfficeJet 250 Mobile
• HP OfficeJet Pro 7740 Wide Format
• HP OfficeJet Pro 8025
• HP DeskJet 2622
• HP DeskJet 2655

HP declined to comment on this story.

Canon's doing it, too

HP isn't the only company demanding ink for scans and faxes. It's not even the only one that has faced litigation over it.

As noticed by The Verge, Canon back in March settled a class-action lawsuit [PDF] stating that Canon all-in-one printers can't scan or fax with low or empty ink cartridges and its "advertising claims are false, misleading, and reasonably likely to deceive the public."

The settlement terms weren't disclosed, and Canon didn't respond to Ars Technica's request for comment. But here are the models listed in that complaint:

• MAXIFY GX7020
• MAXIFY GX6020
• PIXMA TS3520
• PIXMA G3260
• PIXMA G7020
• PIXMA G2260
• PIXMA MX330
• PIXMA MX452
• PIXMA TS9520
• PIXMA TR8620
• PIXMA TS6420
• PIXMA TS6320
• PIXMA TR4520
• PIXMA MG3620
• PIXMA MG2522
• PIXMA TS3320
• PIXMA TR7020
• PIXMA TS9521C
• PIXMA TS8320
• PIXMA TR8520
• PIXMA TR7520
• "and any and all predecessor models"

Similarly to the HP situation, representatives on Canon's support forum allegedly confirmed that certain all-in-one printer models require "all ink tanks installed and they must all contain ink in order to use the functions of the printer" and that "there is no workaround for this."

However, the posts that are linked to in the complaint (here and here) as of November 22, 2022, have a comment from a moderator saying, "It's possible to scan with an empty ink tank or cartridge." The support page provides instructions for disabling the function that detects ink levels.

Canon didn't explain why its printers ever required ink to scan in the first place. But the company has at least agreed to instruct users on disabling the ink requirement, which is better than where HP is currently.

Semantics prioritized over customers

As of this writing, HP doesn't seem to be working toward enabling its printers to scan and fax without ink. When trying to get the complaint dismissed, HP claimed that support agents who said printers are designed to not scan without ink don't represent HP and were not referring to printer models owned by the complaint's plaintiffs.

The printer industry has long had an issue with customer trust. HP, for instance, has bricked third-party ink (and issued other problematic printer firmware updates), along with the company's controversial HP+ program and region-locked printers . HP has already paid settlements for abruptly bricking third-party ink via its Dynamic Security "feature."

The Verge noticed that HP at least changed its language for the Envy 6455e's Amazon product page to say that you can "print, scan, and copy from your phone—from whenever, wherever" to "print, scan, and copy from your phone—from anywhere."

Such semantic games feel more like HP seeking a loophole than trying to please customers.

Such corporation-first tactics may be why Epson thinks it's dunking on competitors with its own support page dedicated to this topic. It reads, "Since 2008, all Epson printers will scan even when there is little or no usable ink left in the cartridge."

But, as is often the case with printers, a sneaky little caveat could abruptly ruin your day. As the support page also states:

>However, all of the genuine Epson cartridges must be installed in the printer, even if depleted of usable ink and the printer displays the replace cartridge message.

So you still need an Epson ink cartridge to scan. If you happened to have tossed your ink cartridge when it became useless, your all-in-one printer could be virtually useless, too. (Epson didn't respond to a request for comment.)

It's alarming that printer makers know customers feel swindled and confused—but won't eliminate the problematic design. Printer vendors have become too bold in expecting customers to accept wordplay, settlements, and confusing support responses. Class-action lawsuits may light a fire under these companies, but it shouldn't be up to disgruntled customers to complain to support agents, lawyers, and judges.

If printer companies can't deliver a reliable, easy experience, customers will have no choice but to consider alternatives.