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Over £23bn worth of welfare benefits went unclaimed in the last year, report finds

NEW analysis has found that over £23 billion worth of welfare benefits went unclaimed in the last year.

The report, by Policy in Practice, found that the number had risen from £19bn the year before and that figures could be closer to £30bn if it were to analyse disability benefits and discretionary support.

Universal credit is the most unclaimed benefit at £8.3bn, with an estimated 1.4 million missing out on this type of support.

This is followed by carer’s allowance (£2.3bn), pension credit (£2.2 bn) and child benefit (£1.7 bn).

The analysis said that most claimants are simply unaware that certain benefits exist and cited navigating complex criteria as a serious barrier.

The report comes as household debt rises to £8.8bn a year.

Policy in Practice managing director Jade Alsop said: "Our findings show that as a society, we can’t afford not to consider these measures to prevent further costs to our health, education and social care services.

“It is estimated that, by improving pension credit take-up alone, the cost of social care will decrease by £4bn a year.”

Claire Atchia McMaster, director of income and external affairs at anti-poverty charity Turn2Us, said that feedback they receive indicates that accessing benefits is “complicated, inaccessible and emotionally draining.”

She said: “This complexity prevents millions from claiming vital support, exacerbating financial insecurity and impacting wellbeing.”

Ms McMaster called for clearer action from the government to ensure support reaches everyone who needs it.

Benefit calculators can be accessed on the Turn2Us and Policy in Practice websites.

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6 comments
  • Considering the recent and ongoing attack on benefits, people really need to have a better idea of just how much the government is already, very deliberately, getting out of paying what it owes its people, and this doesn't even take in to account disability benefits, which are some of the highest, as well as most difficult to get (and which it is well documented have caused thousands of deaths, either from their illness/disability while waiting for their claim to be approved, or by suicide caused by deliberate systemic cruelty).

    They won't stop until we're all dead, in work camps, or debtors prisons.

    • Yes. My wife is almost certainly eligible for PIP. The process is so complex and intrusive that she gave up and didn't bother pushing it.

      A work colleague whose wife is quite severely disabled claimed but was rejected. He appealed and was awarded the highest rate.

      I'm trying to convince my wife to claim again. It would make a considerable rise in our standard of living.

      • I know how she feels, the first time I tried applying I got so overwhelmed and distressed, I gave up too. The process is deliberately designed to have that effect.

        But my health was quickly deteriorating and I didn't really have a choice, so I looked for support, and was surprised to find that there is lots out there, if severely underfunded, but people want to help, and more importantly, know how to - they know the system works, and all the tricks the DWP play, and how they lie, and how they fail people by default (your colleague, and I, are in the over 70% of rejections that get overturned on appeal. The number isn't higher only because they achieve their goal of people giving up, not because 30% of claims are actually false), so they not only know how to navigate it, but also how to reassure you and keep you going when things seem to go wrong (but are actually going as intended - to get you to give up), and most importantly believe you, because they know what you're up against really is that bad.

        I can't lie - it never gets easier or less scary or stressful to face. I have all long term and/or degenerative conditions, and they still only give me one or two years benefit at a time before I need to renew it again, and my health declines every time this happens just from the stress, but at least I know I personally have to do very little about it because I have an advocate who will fill in the forms for me (with my feedback), contact the DWP on my behalf if needed, take me to the assessment, fill in any appeal forms and go with me to the tribunal if necessary (has always been so far), and so on. The terror of losing my livelihood is still there, but at least I don't have to try and get past that to also be able to focus on jumping through the DWP's flaming hoops.

        Sorry.. I feel like this might not be coming across as helpful as I mean it to..

        My point is - look up "help claiming benefits [your nearest town]", find a service that can help, could be with the council, could be independent (charity/legal aid/advocacy service), either way - it will always be free (if it isn't, find someone else!), and have a chat with them about your situation. There will almost certainly be someone in your area who will be able to support you through this and get your wife what she is entitled to.

  • This is one of the arguments for a basic income. When means tests are put into place you get those who qualify not getting it because they can't deal with the red tape and worse you get folks who can navigate the red tape and game the system well getting it who might not actually qualify getting it (not saying it happens a lot just saying it happens period). End result is those who need it are not getting it possibly causing more cost on the healthcare system and such.

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