HP CEO: You're 'bad investment' if you don't buy HP supplies
HP CEO: You're 'bad investment' if you don't buy HP supplies
Malware threat from third-party cartridges nothing compared to threat to HP's bottom line
A warning: if you've already bought an HP printer, never subscribe to the HP ink service. If you do, your printer will only be allowed to use certified HP cartridges, and it could lead to situations where you have ink in your printer but it will not print.
There is a lot of IP that we've built in the inks of the printers, in the printers themselves.
I call bullshit. I haven't delved into specific law, but plenty of companies have been around since, say, the 1860s and are still producing ink today. If you can't make ink people want to buy, that's a skill issue.
"We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers."
As the cool kids these days say, "what the fuck is blud waffling about?" If a printer cartridge can contain a virus, I think that's on you, not on the cartridge. A black cartridge and a color cartridge need only to conform to two unique shapes, and that should be all.
ETA: as the ashamed owner of an HP printer, I've learned how to fill my own cartridges, and while the process is messy and should be conducted over a kitchen sink, it is somewhere between a hundred and a thousand times cheaper than buying from HP.
ETA2: Don't buy HP though. Seriously.
"We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers."
If the cartidges didn't have drm chips you wouldn't have anything to load with malware to begin with.
Buying HP products is bad investment.
I only had the chance to two of their inkjet printers and one of their office laser printers, plus an elitebook laptop. In short, all of them suck.
Much better (to me, the best) alternatives, that I can safely say are good investments: Canon for inkjet printers, ThinkPad T and P series for laptops. Those are quality products. Unfortunately I don't have any experience with other office laser printers, so I cannot recommend one.
Edit: specified which series of ThankPads are still good.
21st century business innovation seems to be make everything a perpetual subscription model, rather than providing better value with new products. It doesn't make you brilliant as a CEO, may as well just replace you with AI, right? That's what all the cool investors care about now, right?
Later in the interview, he added: "Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."
This makes me want to buy 10 million printers and then just sent them on fire...
This just screams that it's a bad investment to buy HP stock at the moment. No company will insult their potential customers if they aren't desperate.
Proud to be a bad investment here 😊
That's not how investments work. If I put my money into purchasing a printer, I invested in that purchase. Not the other way around. Ffs
"Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."
They literally can't help themselves. They've gone from treating their employees like an investment vehicle, where if it doesn't perform well enough, they stop investing in it, and they're fully onto doing that to their customers as well. (They aren't exactly actually investing in their employees either. They consider an employees low pay an "investment," in the employee. Nevermind the employee can't afford an apartment on their own on their pay.)
You know how little your boss thinks of you and how disposable they think you are?
Yeah, well, they think that about the customers now, too.
"You can easily be replaced with another customer who prints more," is what they are saying to themselves.
In case anyone cares, I'm sitting next to a Brother MFC-J1205W. It cost a couple hundred bucks, came with all full ink cartridges, and makes absolutely gorgeous color prints in addition to obviously being fine for printing-type printing. I've bought more ink for it once and it was $47 for every color of color cartridge with tons of ink inside them (I was out of yellow; I still have the cyan and magenta cartridges, and I've never had to buy more black). I'm extremely happy with it so far.
Before that, I had an Epson Workforce 545. It was pricey but it lasted, no joke, about 15 years, and worked well for the first ten and acceptably after that (not producing beautiful documents any more but still perfectly functional for printing). It only died because someone spilled sauce into it. It was a little more greedy on the ink than the Brother is.
Edit: Oh, and to my knowledge neither of these printers ever tried to tell me that I needed to install their special
rootkitsoftware in order to get the full experience of their printer. I just plug them in and they print. I feel like that's a selling point in our blighted modern age.Imagine working high up in this company and not wanting to jump off a bridge every time you get off of work. Psychos.
I have always had a conspiracy theory that the ink management requirements are set by national security input. All printers have a yellow dot pattern added to every print to identify the printer by a forensics team. I wonder if this is why the ink landscape is so shifty. They want to make sure those dots get printed. My thought on why you can't print black and white when you are only missing colored ink.
I'm not an investment, I'm a single purchase customer. I buy a thing from you and then I get on with my life.
HP is a bad investment
“My business model is making everyone else responsible to make my business successful”
HP wants to pay employees in company scrip.
How small and shriveled this man’s soul must be. He should take a lesson from Ferdinand the Bull, and enjoy smelling the flowers for a while.
To anyone new to this, this is the common printer business model for at least half a century: sell printers at a loss so owners have to buy expensive ink. That came to be in a race to the bottom for cheap printers.
This is the best summary I could come up with:
The PC and print biz is currently facing a class-action lawsuit (from 2.42 in the video below) regarding allegations that the company deliberately prevented its hardware from accepting non-HP branded replacement cartridges via a firmware update.
When asked about the case in a CNBC interview, Lores said: "I think for us it is important for us to protect our IP.
And what we are doing is when we identify cartridges that are violating our IP, we stop the printers from work[ing]."
Lores said of customers who use a third-party cartridge: "In many cases, it can create all sorts of issues from the printer stopping working because the ink has not been designed to be used in our printer, to even creat[ing] security issues.
HP has long banged the drum [PDF] about the potential for malware to be introduced via print cartridges, and in 2022, its bug bounty program confirmed that third-party cartridges with reprogrammable chips could deliver malware into printers.
Sadly, Lores's protestations were somewhat undermined by the admission that the company's business model depends – at least in part – on customers selecting HP supplies for their devices.
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