No Man's Sky dev pulls out all the stops to fix a player's buggy save with 611 hours of playtime at risk: 'I promise to hawk that bug and fix it'
No Man's Sky dev pulls out all the stops to fix a player's buggy save with 611 hours of playtime at risk: 'I promise to hawk that bug and fix it'
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No Man's Sky dev pulls out all the stops to fix a player's buggy save with 611 hours of playtime at risk: 'I promise to hawk that bug and fix it'
Listen I love NMS for what it has become, but of course they would say that. They know that (the veil of) personal investment in their userbase's woes is good marketing. What would the answer otherwise be? "fuck your save, start over"?
And if they can't fix it, they can at least say "we tried".
I honestly don't recall any other developer ever saying this before.
I think concerned ape fixed someone's save before.
TFW I spent hours of my life debugging an issue that exclusively happens with czech/hungarian keyboard layouts and no one remembers it (to be fair the game was much more obscure than NMS)
Deep Field (developers of Unfortunate Spacemen and Abiotic Factor) has actually recreated entire saves for AF that people have lost. The main director has popped into the discord to tell the people himself that he would fix the issue. I thought that was pretty cool.
Stardew Valley/Concerned Ape has a policy of fixing saves personally.
Factorio devs fixed a bug that corrupted a 2 year old save from a guy, the limit now is a few sextillion, satisfactory took josh from let's game it out save to help optimize the game lol, that's the closest I can remember
Edit: found it https://forums.factorio.com/viewtopic.php?t=101341 the devs also fixed the save for the guy and later updated the game with a fix lol
Even Nintendo did it with a Zelda and another time for Metroid. I dont specifically remamber which ones tho. Players would get soft locked out of progression and you could send it in and they'd fix it. That was many moons ago tho. No way they'd put that much effort into anything these days.
The only other time I've heard of this was Stardew Valley. ConcernedApe is a treasure.
Almost every developer has a system to report bugs.
In the old days it was an email or a forum, lots of devs use Steam forums and discord for this exact scenario still in todays age.
Do you have any devs in mind that don’t have a bug reporting feature where they almost always ask for a save?
Isn't it the usual answer? If there's any at all.
For any AAA dev? Probably, or if you're Ubisoft you might also ban their account just for being needy
Well, usually if it's from a breaking update or something it's "saves from previous updates aren't guaranteed to work with future updates." They don't say "fuck you" but they usually also don't promise to fix it. I agree it's a business strategy though, but they should be commended for it or their business strategy stops being this.