I'm using servicenow. First time and it's pretty bad. But I hear that it is actually worse than normal because they customized the hell out of it trying to make it match the previous solution.
I'm a ServiceNow Technical consultant, the alternatives are all worse. Sorry if you got stuck with some shitty implementation. I'm working somewhere right now where the customer is migrating from ServiceNow to... ServiceNow. They're dumping their old massively butchered implementation to an "out of the box" one. It's so bad that I have no idea how to use their old system and I've been doing this for 10+ years