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What are some things you think tech people presume others know, and know how to do?
  • Agreed. For me personally, I've got 3 things I do to which helps me figure out the problem most of the time without demeaning the customer or implying that they don't have the knowledge.

    1: Asking the right questions. My two most important and first ones are "What is it doing?", and/or "What is it not doing?". I find the question "what's wrong with it?" to be almost entirely ineffective.

    2: Talking in an appropriate technical level to the person you're talking to. Eg, a 80 year old vs a 50 year old.

    3: Using simple analogies. Eg. A CPU is like a brain, a motherboard like a body, a video card like legs to run really fast etc.

  • InitialsDiceBearhttps://github.com/dicebear/dicebearhttps://creativecommons.org/publicdomain/zero/1.0/„Initials” (https://github.com/dicebear/dicebear) by „DiceBear”, licensed under „CC0 1.0” (https://creativecommons.org/publicdomain/zero/1.0/)SA
    sadbehr @lemmy.world
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    Comments 3