Sonos draws more customer anger — this time for its privacy policy
Sonos draws more customer anger — this time for its privacy policy
One very important sentence has disappeared.
That one sentence, in case others are too lazy to read the article:
The updated policy no longer contains a sentence that previously said, “Sonos does not and will not sell personal information about our customers.” That pledge is still present in other countries, but it’s nowhere to be found in the updated US policy, which went into effect earlier this month.
This is the best summary I could come up with:
It’s been a rocky couple of months for Sonos — so much so that CEO Patrick Spence now has a canned autoreply for customers emailing him to vent about the redesigned app.
But as the company works to right the ship, restore trust, and get the new Sonos Ace headphones off to a strong start, it finds itself in the middle of yet another controversy.
Now, some customers, already feeling burned by the new Sonos app’s unsteady performance, are sounding off about what they view as another poor decision from the company’s leadership.
As part of its reworked app platform, Sonos rolled out web-based access for all customer systems — giving the cloud an even bigger role in the company’s architecture.
Unfortunately, the web app currently lacks any kind of two-factor authentication, which has also irked users; all it takes is an email address and password to remotely control Sonos devices.
The app situation is gradually improving — alarms and sleep timers were both recently restored — but getting through to Sonos customer support can still take a very, very long time in the aftermath of the top-to-bottom software overhaul.
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It is too bad because SONOS has the potential to be the absolute best product and experience on the market and then they ruin it with bullshit. at least they reversed the decisision on bricking custoners devices to prevent resale for the upgrade program...but the fact these decisions get made in the first places shows how shitty corps are