What a Zoom cashier 8,000 miles away can tell us about the future of work: Is a new age of digital offshoring coming?

To put a human face on the way technology changes jobs, visit a fried chicken spot called Sansan Chicken in New York City’s East Village. There, the cashier takes your order over Zoom, from over 8,000 miles away in the Philippines. Another worker in the kitchen slides your order through a small window when it’s ready. These workers are employed by a company called Happy Cashier, which contracts them out to a handful of NYC-based restaurants. The big draw of Happy Cashier is that it saves the restaurants money, as the average hourly wage of a cashier in the Philippines is about $1, based on Indeed’s data. Happy Cashier’s “virtual assistants” make $3 per hour, according to the New York Times.

While video calling isn’t bleeding-edge tech, the Zoom cashier captures what often happens when an industry integrates new tech into its business model: Jobs don’t really disappear, they just shrink, along with their paycheck, and this degradation is presented as the natural outcome of automation and technological progress.