What a wild ride
What a wild ride
14 comments
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For those not in the loop, Spitz was the Helldiver's Community Manager who was fired yesterday allegedly for telling players to leave negative reviews in response to the Sony PSN fiasco.
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He did a bad job of parroting the company line by dismissing people's feedback, then when he understood he did the right thing by getting complaints focused where they would have the most effect in the steam reviews.
Quickest redemption arc I've ever seen. Not sure doing one thing right is enough for me to get invested.
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honestly, hitting someone in their pockets is the only way for a company to respond, and I doubt the reversal on their policy would have happened if the flood of negative reviews did not happen. it sucks this guy lost his job for telling us what we should all know as consumers by now.
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This guy speedran becoming morally grey and frankly I am impressed
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Honestly he seemed just like any other person working customer service who got fed up. He was powerless to make any real change, so was stuck between company policies and angry customers. Eventually, he seemed to just throw up his hands and go, "bitching at me won't change anything, here's how you get to the people in charge!"
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Since it's also come out that the head of the CM team knew about this ahead of time and didn't prepare the team for it, I can't really blame them at all for poorly handling a shitstorm that should have been prepared for by their manager. The head of CM should be gone as well, if not instead of Spitz.
Spitz wasn't the one making false sexual assault accusations about community members and advocates in the middle of the shitstorm either. And last I checked that CM is still there. Spitz was at least pretty on topic with his comments.
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14 comments