Trying to delete DigitalOcean acc after locked

I’m not sure whether this is the right channel to ask. Please let me know where to direct my question if you think of one more appropriate.

I tried to create an account on DigitalOcean, but I got “Unable to authorize access” after I tried with my credit card. I opened a ticket and tried to see how to get my account activated.

After answering some questions about my Github account and what I would use the service for (basically just web hosting and personal projects, my Github account is filled with research projects), they just flat out rejected within the next email.

So I asked them to delete my account and data, because I prefer not to keep whatever they have on me if I’m not going to be able to utilize the service (e.g. some info for registration, email, my Github account name). They responded with

Unfortunately, once an account is locked, it cannot be deleted or deactivated

While I understand they might keep such info to avoid future spam, they haven’t gotten back to me in terms of what I need to get it unlocked. But from the tone of the customer support, I’m afraid there is no resolution but my account details just being locked there.

Any tips? I’m in the US but not in any state that has solid privacy law to appeal.