AG Letitia James wins $740,000 settlement from online mental health provider Cerebral

brooklyneagle.com AG Letitia James wins $740,000 settlement from online mental health provider Cerebral

Letitia James announced that her office obtained a settlement from an online mental health provider with a complicated cancellation process.

AG Letitia James wins $740,000 settlement from online mental health provider Cerebral::Letitia James announced that her office obtained a settlement from an online mental health provider with a complicated cancellation process.

47 comments

There goes the budget for mints at the reception desk.
- Take as many as you like
  
  [Stows away everything in man purse]
- Lol
wow $33 for your troubles
Does that mean the service will be worse going forward. Potentially endangering lives
- Anyone with difficult to cancel services is trying to scam all customers eventually, like a bad gym or satellite radio. If they have to legally change their service structure, that sounds like an improvement.
- Ah yes... Making the cancellation process easier for consumers means it must inherently become a worse service.
  
  No I really think the person you are replying to means that because they will need to pay this settlement, then the company will have less money to provide the service hence endangering lives..like somehow it's this person's fault...
  
  Won't anyone think of the corporations! /s
- Those boots must be real tasty.
  
  What boots. Care to elaborate your very punchy response
- If by "the service", you mean "online mental health providers", then no, the service will not get worse. Patients will be fine.
  
  If by "the service", you mean "Cerebral's health services", then yes. They can collapse for all I care.
  
  As in with the settlement they pay out. They would have less money and can't staff as well. Was my point.
  
  Kinda cunty on this aye
- These knee pads and chapstick sponsored by Cerebral.
- What a weird take. The company was breaking NY law by making cancellation of their service nearly impossible and faking reviews. This settlement forces them to refund people they defrauded and follow the law.
  
  Are you saying healtchare businesses should be exempt from laws because "service will be worse" if they follow them?
  
  Why would letting people cancel a subscription service easily "potentially endanger lives?"
  
  No. I never once said or insinuated that
- I'd insert some quote about fear here, but I don't know a good one off-hand. In any case, I don't believe it to be a good excuse.
  
  Can you elaborate a bit ?
  
  It's not a good excuse. Was just a question
- No
- Do you have a better way?

You've viewed 47 comments.