Amazon gives customer runaround after $2,100 watch missing from delivered package
Amazon gives customer runaround after $2,100 watch missing from delivered package
He'll probably get better service if he calls his credit card company (hopefully he ordered using a credit card) and having them reverse the charges. He'll maybe have to wait 30 days, but since he has a police report and amazon isn't cooperating, I think the cc company will go ahead and do it.
Sure, he wont have a watch but at least he wont be out $2k
I agree the chargeback is probably the way to go. I do wonder as Amazon grows and becomes a bigger part of people lives whether it's worth it to potentially get banned from them.
Especially given his location.
Leo Chteinberg lives in the small town of Tahsis, B.C. — a remote community nestled between the mountains and the ocean on the west coast of Vancouver Island
The article states the credit card insurance does not apply to products in transit.
This is the best summary I could come up with:
In an effort to weed out fraudsters, Amazon purposely makes the process challenging on big-ticket items, according to an industry expert.
"[They have] built-in obstacles," said Eddie Ning, an assistant professor of marketing and behavioural science at UBC's Sauder School of Business.
"Based on our investigation and your statements, it seems that the item has been stolen by a third party," said the customer service rep. "We urge you to contact your local police department."
Chteinberg wrote back, attaching additional screen shots from Nootka Sound RCMP's website, indicating the detachment's jurisdiction and contact details.
An RCMP spokesperson told Go Public in an email that it's extremely difficult to attempt to track all the movements of a package and the people who may have encountered it along the way and said there are "no identified avenues of investigation" in this case.
The province runs an online Civil Resolution Tribunal for small claims up to $5,000, which Chteinberg could access, but says that's a hassle he doesn't think he should have to go through.
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