Support Queston
Support Queston
I am wrapping several suggestions / questions up in one, which I would not normally do, but it seems Ask Lemmy NSFW is more for fun questions, and less for support ones.
Suggestions
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Can we have a specific community where technical questions / problems can be asked, if one does not already exist? I looked for such a community but was not able to find one. An obvious place to link to this community is your LemmyNSFW Docs page. A suggestion for the community name is 'Ask an admin'
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Can we have someplace that you state the technical limits on posting? From a thread on a post I found that you have a max file size of 20M, and a max width/height of 8K. This should be clearly stated somewhere, along with maybe supported hosting sites. Again the docs page would work.
Support questions
- Can we get improved error messages on uploading? (I realize these will have to be forwarded to software development)
1A. When uploading files I frequently get:
SyntaxError: Unexpected token 'R', "Request er"... is not valid JSON
Many times I will just try to upload the same file again, and it will succeed.
1B. A second error message:
TypeError: Cannot read properties of undefined (reading 'constructor')
Is generated when you clear the upload file name, to make another attempt at uploading a file.
- What are the actual limits on uploading files?
Today I uploaded two files.
The first one, started as a 6.6M 5304x7952 image. It failed five times on uploading, with the error 'SyntaxError: Unexpected token 'R', "Request er"... is not valid JSON' each time. I then scaled it to 5.5M 4243x6361, and it failed an additional 5 times, with the same error message, on uploading. I then scaled it to 3.9M 3536x5301, and it failed on the first two attempts, with the dame error message, and then successfully uploaded.
The second file was a 2.6M 3992x6000 image, and failed on the first attempt to upload, same error message. Then succeeded on the second attempt.
As a note, I have in the past received an error message along the lines of 'Image too large', I also have from time to time received an error message along the lines of 'Network failure'.
Thank you for running Lemmy NSFW.
Those error messages have more to do with the UI that you’re using than the instance. Here’s a list of different Lemmy UI that you can use. You could also try reporting the bug to the developer of the frontend that you’re using if it’s your preference.