2y ago

Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.

Google says it can’t fix Pixel Watches, please just buy a new one

cross-posted from: https://lemmy.world/post/5176306

Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.

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abobla @lemm.ee

2y ago

Google says it can’t fix Pixel Watches, please just buy a new one

arstechnica.com /gadgets/2023/09/11-months-after-launch-googles-pixel-watch-still-has-no-path-to-repair/

Technology @lemmy.world

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BOT

2y ago

Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.

arstechnica.com /gadgets/2023/09/11-months-after-launch-googles-pixel-watch-still-has-no-path-to-repair/

Google Pixel @lemdro.id

ijeff @lemdro.id

2y ago

Google says it can’t fix Pixel Watches, please just buy a new one

arstechnica.com /gadgets/2023/09/11-months-after-launch-googles-pixel-watch-still-has-no-path-to-repair/

35 comments

Google really has a hard time following through with most everything.
- it's hard to get invested in anything they do because unless it's gmail, search, or youtube it could be gone in a month. even those, they'd do it if they could get away with it
  
  YouTube algorithm turned to shit since 5 years ago. There used to be really good YouTube rabbit holes where every autoplay video was interesting, but now it wants to go to a video you stopped playing(WTF we stopped watching for a reason) 💀
- To be fair, Apple Watches work the same way too, right?
  When I was in the Apple camp Apple Care just replaced the watch over fixing the component. I may be wrong however. Dear reader, please correct me.
  
  You got a new watch but they refurbished your old one and sold it again. They just do it that way with watches because it's way faster for the customer.
  
  That's because, just as Google, Apple also is a shit company.
That should be illegal.
- Not to say that it's ok, but if it was illegal, there would be almost no smart watches available. They just admit it openly.
- I don't think that's a fair take.
  
  It absolutely is fair. Google's customer service is virtually nonexistent. They frequently just abandon their products without warning. Going into the google ecosystem in 2023 is a recipe for disappointment.
- I purchased a phone from this advertising company and they could fix it just fine when I broke it. They could fix watches, but they just think it's economically more viable to create waste
  
  They could, and the repair and parts cost along with the back and forth shipping and paying people to actually repair then would superceed the value of the watch. Very simple math.
- I'm with you. Couldn't agree more.
Oops it can't be fixed... Because it was designed in a way that its not fixable, but don't think too much about that.
Can we stop picking on this startup? They're just hobbyists, give them a break.
I've said it before, and I'll say it again:
There is no point to repairing a smart watch. The cost of a screen repair (including parts and labor) is nearly how much the watch costs. It's simply not economically wise to repair when a brand new product costs almost the same as the repair does.
If you're worried that you're gonna crack the screen on your smartwatch, buy a protection plan with it. Otherwise, you're doing yourself a disservice in getting it fixed. Unless you fix it, yourself - in which case, good luck, because those are some tough devices to take apart without causing further damage, even for a skilled technician.
- They could at the minimum make the parts available though.
  
  Maybe. But even having the parts does very little in terms of repairing a smartwatch. The parts would only be a tiny fraction of the cost to repair it, the rest would be the likely several hours of work it would take to execute the repair without further damaging it. I say this as somebody who bought a Pixel watch fully aware of the fact that Google doesn't offer repairs and that I would have to just shell out for a new one if I broke it (which is why I paid a little extra for a protection plan). If only more people did even half as much research before buying things.
  I understand and fully agree with the RTR argument when it comes to phones and other devices. But a smartwatch is a fashion accessory, first and foremost, so the slim and stylish form factor is the point of the device's existence. And an attractive form factor comes at the cost of repairability, as getting the product to that point requires more advanced build techniques than your average device, which in turn requires more advanced expertise to repair.
  This is really a non-issue that everybody's latching onto because "fuck google".
- Sometimes people care more for environmental viability over economical viability. Some people would rather spend $250 to repair the watch than spend $250 to replace it with a new one because they value not creating unnecessary waste. Unfortunately in this case that just means they shouldn't buy Google watches in the first place.
  
  Sometimes people care more for environmental viability over economical viability.
  Well I've got bad news for those people: none of their devices are environmentally viable. Any tech company trying to convince you otherwise is lying through their carbon-rotted teeth.
- This isn't exclusive to Pixel Watches. The repair cost is about the same ($300) for most comparable devices. Same with Apple's and Samsung's watches. The only real difference here is that Google acknowledges (at least, indirectly) that it's a more economic option to just buy a new one, because that's just how the math works out.
- 799 USD for an apple watch...
  
  By “$799 USD” i believe you mean “$249 USD”, don’t you? Even the cheap ones can be repaired. Google, not so much.
  But of course Apple is “evil”. Right…right??

35 comments