"It's not an industry problem, it's a particular business problem," Mr Egan said, describing the business' structure and scale as a "value-destruction exercise".
This little statement is so under-explained, and yet its probably the most important statement in the article.
Instead of wasting a bunch of lines at the end by tacking on that human interest story trash, the writer/editor should have spent those words explaining the problem with the business structure.
I would have bought from booktopia more often but because I use privacy extensions it became impossible to use. I'd get flagged as a not and couldn't do anything on the site.
This is probably an edge case but it was one of the problems with the site on top of everything else