Car dealerships in North America revert to pens and paper after cyberattacks on software provider

To be fair, the normal operation of dealership software is hardly distinguishable from a complete malware infection.

I've dealt with Reynolds and Reynolds, and ADP, and they are utter bags of moldy dogshit at the best of times.

My kid's doctor had their prescription service ransomwared. They paid it, and then got ransomwared again by the same folks.

It's been six months now, the prescription system is broken, and they've been using paper prescriptions since then with no idea when things will get fixed.

I stopped using the dealership when they required paying by typing my card information into their http website. They said they couldn’t take physical cards anymore due to Covid. Then they handed me a pen to sign for the work to get my keys.

I work at a Mack truck dealer and this has been a pain in the ass

SaaS has a downside you say?

Shocked I tell you! Shocked!