McDonalds removes AI drive-throughs after order errors
McDonalds removes AI drive-throughs after order errors
The voice recognition system seems not to have recognised what customers were really ordering.
McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.
It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.
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It's like those self service kiosks they have. The first version was broken most of the time, but they got the bugs worked out and after that those kiosks were everywhere.
I don't know which versions I've used but I've never had a problem with them. The only thing that was confusing is it seemed like it was forcing me to upgrade to a medium combo but they do this in the drive thru too. It may be that they don't have small combos. I wish fast food services would standardize on size terminology. Where's ISO and ANSI when I need them for actually useful things.