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McDonalds removes AI drive-throughs after order errors

www.bbc.com McDonalds removes AI drive-throughs after order errors

The voice recognition system seems not to have recognised what customers were really ordering.

McDonalds removes AI drive-throughs after order errors

"This technology is proven to have some of the most comprehensive capabilities in the industry, fast and accurate in some of the most demanding conditions," it said in a statement.

In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order.

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McDonalds removes AI drive-throughs after order errors
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