YSK : Dark patterns among large companies are becoming more mainstream
YSK : Dark patterns among large companies are becoming more mainstream
While it is no secret that exploitative practices are interlaced with capitalistic tendencies, the practices are becoming intolerable. Signing up to pay usually takes only two clicks that are prominently visible whereas cancelation options are hidden away in deep settings requiring multiple clicks. Pricing often feel arbitrary with no reference points. Every large company grows with the intention of exhibiting monopolistic behavior. This is not sustainable and should not be tolerated.
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I had one subscription where cancellation was not only buried in a bunker somewhere in the deepest pits of their website, but once you found the magical incantation to get through it the next step was to send them an email requesting a cancellation.
You can't cancel T-Mobile on their site, they require you to call. Even then I got no email verification nor letter about the cancellation. Cool...
What's the company?
I don't normally care about naming & shaming - like the other person said, they're all like this so the name shouldn't matter - but this one was surprising to be honest. It was Bellesa Plus. The thing is, they're like a progressive porn site, very much branded as one of those feminist porn sites that respects the autonomy of the performers and so on. They just don't seem to care very much about the consent of their customers.
Every single porn site.
one time i had to call a company during regular 9-5 business hours to cancel a subscription after starting a free trial.
that experience was so horrible ive since sworn off free trials altogether. nowadays, if i need a free trial to use an app or website for a couple days, then i will simply not use that app or website.