In an email later sent to Gray, Hobbycraft said they were continuing to investigate. “We would one again like to apologise for your recent experience in our store,” the email said. “We hae a zero tolerance approach to racism … and this is not how we want any of our customers to feel."
“Your situation involved the purchase of age restricted product which requires age verification, meaning all colleagues are trained to ask for ID should they believe the customer is under the age of 25. As you were unable to share ID with our colleagues, they were unfortunately unable to authorise the sale.”
They probably need to be 18. 25 is just what you should look to be over if they can skip asking for ID. When I worked at a bar we were told if the person looks under 35 you have to ask for ID to prove they are 21.
I'm an anti racist skinhead who's also worked in retail. I'm not at the point that I accept that this wasn't a tantrum, but I accept there might be discriminatory elements. I don't really know how carding works in the UK, but in the US if someone asks you're not getting service if all you've got on you is your cell phone.