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I switched to Fiber from Spectrum a few months ago. When I took the equipment back to the store, I was pleasantly surprised that I didn't need to jump through any hoops at all to cancel; they just got my name, checked my ID, looked at the router serial number, had me sign a thing, and handed me a receipt. I was shocked. I had put an hour on the meter, and I only needed four minutes.
But less than a week later, I got my first "move in offer." It's honestly hilarious to begin with—"oh, ha ha, they honestly think their choke hold on the market is so strong that the only reason anyone would ever cancel is if they move out of the area"—but quickly got sad when I realized, actually, given the government-enforced monopoly they enjoy in my city, that's probably true for most people.
The employee was gaming the system. If you're canceling, they're required to hound you. If you're moving, it's just a few clicks with no rebuttal from the system. The employee just didn't want to hound you because they're as tired of charter's crap as you.
Unless you have some insider information, I think that might just be what they do anytime sometime comes in to the store instead of calling. There was a manager nearby, who seemed to know what she was doing the whole time.
I dunno. It seemed like a standard procedure to me.
Yeah I have insider info. The managers are the same. Most are normal humans that would rather focus on selling the service to someone that wants it. Charter is a complete mess right now. People are fed up with the terrible upper management.
Oof. That's a rough spot to be in, terribly sorry and good luck. Thanks for being a normal human.