I legit had to go behind the front desk once and make my own room access card after screaming at the top of my lungs for an employee for 10 minutes. It was 2AM and the wife and I were super drunk. Our cards weren't working. Luckily the computer wasn't password protected and the card system was straightforward.
Perhaps the employee had simply stepped away for a few minutes in that case? Screaming and messing in things because you deactivated your card seems like an odd solution to come to...
Lol. I guess I didn't give enough details. I was there for about 30 minutes nicely ringing the bell before I resorted to the screaming. 10 more minutes of that, wandering around looking for anyone to help, etc before I decided the only way to get our drunk asses in the room was to make my own card.
How exactly did I deactivate our cards? We had two and both weren't working. That most likely wasn't my fault. You seem to know how so I'm curious.
I have a magnetic clip wallet, keeps all my credit cards and stuff in place. doesn't do anything to my cards, but to hotel room keys? those are much more susceptible o the magnetic field. wallet always erases those mfers. now I just keep my room key in an entirely different pocket/place
That was probably permanent magnet cards (pre-made credit cards, membership cards, etc) vs re-writable magnetic cards that can be written to with a desktop machine.
Most hotels use reprogrammable RFID cards, not magnetic cards. Hanlon's razor dictates negligence or incompetence be assumed first. I think it's more likely that a hotel employee incorrectly programmed the cards, or just didn't at all before handing them over.
I vastly prefer the RFID but several of the Homewood Suites and Hampton Inns I stay in each week are still magnetic stripe. I've definitely killed one. Used it to unlock my room, but then stuck it in a pocket with my magnetic headphone case when I went to workout
Honestly, this is just across the board in hospitality. I could totally see this happening at at any of the three hotels I worked at, and these were Mariott and Hilton properties.
Hospitality is such a toxic industry, the only people who can really survive and thrive in this environment are power-tripping psychos and workaholics.
I could see at a lower flagged hotel, but any full service property is going to have a manager on duty in addition to the rest of the staff. For example extremely unlikely to happen at a full Marriott, but maybe at a Residence Inn
The one full-service property I worked at was a Doubletree...and the only person there at night after 10-11 PM is the night auditor.
Then again, none of these properties were particularly large. That Doubletree I mentioned was just shy of 200 rooms, and the other two hovered around 100.
I once had a reservation to stay at a La Quinta and there was literal poop on the bathroom light switch, the sheets on the neatly made bed were dirty (wrinkled as if slept in, black hair, literal dirt), there was what appeared to be a used tissue on the floor just under the edge of the bed, and the toilet was dirty like it hadn’t been cleaned in months (least of the issues).
They refused to fix the problems, give us a new room, or refund us. It was shocking and I’ll never book with them again.