First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life
cross-posted from: https://lemmygrad.ml/post/4856141
We live in a sci-fi dystopia.
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What the actual sh*tnuggets
Edit: I did some further research for different sources and can't seem to find the same article anywhere. I can only find one that says they will use AI to alter hostile tones from call center employees.
Honestly that doesn't sound much better - essentially whitewashing the vocals of call centre employees to make them sound more pleasant to horrible customers
Like a face filter but for your voice.
No cap, I'd use that.
A happy voice tells the customer to take the plugged in product with them once they want to take a bath.