First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
www.bloodinthemachine.com
AI can't fix what automation already broke
We live in a sci-fi dystopia.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
Whats funny is as a consumer I often wonder if they even have anyone answering the phones. Certainly if they do its was understaffed. Oh wait this is likel specifically for spam calling.