US sues Adobe for “deceiving” subscriptions that are too hard to cancel
US sues Adobe for “deceiving” subscriptions that are too hard to cancel
The DOJ accuses Adobe of trapping users in subscriptions.
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There needs to be a law that cancelling a subscription should be available through the same channels as subscribing and take approximately the same or less effort on the part of the customer. It seems like such a law would just be common sense unless I'm missing something.
It seems like such a law would just be common sense unless I'm missing something.
The answer is lobbying, corrupt assholes and loads of $$$
Also, this is a law in countries that aren't getting fucked so much by their government
Not shitting on journalism but some news outlets pull that shit too. “Click here to subscribe!” And “sorry, you will have to call us during business hours to speak to an agent about canceling your subscription”
Gyms are the worst for it, a friend of mine was recently told they had to come in person to cancel—they were planning to move to a different part of the country, so then had to make a pointless trip to the gym instead of spending that time packing.
Agreed, but until then there are virtual credit cards. Won't let me cancel? Fine, my card just stopped existing.
Would that impact your credit if they filed against you?
Want to harm me? Fine, I just stopped existing.
We have that in California, it’s great! I haven’t had to navigate a stupid phone cancellation tree in years.