Participation Inequality: The 90-9-1 Rule for Social Features
Participation Inequality: The 90-9-1 Rule for Social Features
www.nngroup.com Participation Inequality: The 90-9-1 Rule for Social Features
In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.
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