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I bought the fallout 4dlc when it was new. I went back to try and play recently and my dlc is gone and says I need to purchase it. My save files don't work cause they need the dlc so clearly I had it.
But it was years ago, I lost or deleted the email. I called up psn support and since all records of me having bought the dlc are gone on their end, they won't refund or give me the dlc back.
They literally swiped my purchase away and are asking me for a receipt to prove I bought it, 8 fucking years ago. At least with physical media, the studio doesn't walk into my apartment and steal my hard copies
I bought Assassin's Creed Origins on Steam and purchased one of the DLCs on Uplay because it was on sale. They told me after it wouldn't load that no the DLC wasn't compatible because it was bought on a different storefront even though they both ultimately run on Uplay...
No I couldn't get a refund either...
I now view it as a personal risk to give Ubisoft any money whatsoever so I have zero qualms about pirating their games.