Why Bethesda Responding to Starfield's Steam Reviews Is Part of a Rising Games Industry Trend
Why Bethesda Responding to Starfield's Steam Reviews Is Part of a Rising Games Industry Trend

Why Bethesda Responding to Starfield's Steam Reviews Is Part of a Rising Games Industry Trend - IGN

Tl;dr: everyone does it, but the examples provided don't sound like a child going nu-uh and making defensive excuses.
Developer feedback is usually about answering questions that the players have, or finding bugs that were missed in QA. What Bethesda is doing is quite a bit more ridiculous.
I think the article goes out of its way to describe how rare this is for a AAA game