Basically users Apple account gets flagged for “fraudulent problems”. User loses access to all “bought”/rented content associated with Apple account. CS is useless. CS manager useless as well.
It’s a well documented story with any content platform. This is far from being an isolated issue.
Personally, piracy and ripping Blu-rays is back on the table for me and using a media server only accessible via VPN.
apple used to be my go to but decided to deplatform from them. All of the iTunes music, videos, and tv shows I bought over the years have been pirated or ripped to my media server.
All personal files and media is backed up on my personal cloud/server with redundant backups to another server that I own.