the automaker said itâs providing a free software update to fix the problem.
I know it has to be called a recall, but they really should find another name for these things now that OTA SW updates for issues are a thing, not only for Tesla but also other manufacturers.
Nah I like the term recall. Just because the fix is "easy" doesn't mean the product wasn't broken. Automakers should take the software in their cars seriously especially the ones that market their cars like a cell phone.
Broken software shouldnât be accepted as much as it is. Especially in safety critical systems like cars, especially when they remove manual controls for things like steering, brakes, hand brakes and door handles. Fly/drive by wire is more dangerous when the software is unreliable. Mechanical linkages fail immediately or take a long time. Bad software fails in uncertain and potentially chaotic ways.
I just think it's useful to have different words for things that can be easily fixed without having to go get the car to a mechanic and having no immediate safety impact, and things that may require you to take the vehicle to a mechanic ASAP because there is immediate serious danger. They should not be in the same category, and people should be aware that they require different levels of attention and urgency. When it's all just referred to as a "recall", people will start to not take them seriously when they more often than not are minor things like this.
As a software engineer, I would think to call this a patch or a hotfix. I agree that recall for this type of situation is a bit too dramatic, but I'd also say that patch or hotfix are too casual sounding
Yes absolutely.
The term recall is supposed to be when they literally recall the cars, like bring them back in, in the same context as you recall your dog after he runs around the yard.
No cars are being brought back in. No dealers are involved here. It's just a bug fix for the next software release.
I also don't like how the ability to fix bugs is creating a huge number of 'recalls'. For example, last year Tesla had a 'recall' because NHTSA decided the warning icons on the dashboard screen weren't big enough. Like the icons for parking brake and seat belt. Which is frustrating because the car is operated for years with the original icons and nobody had a complaint.
But if this was an old style car, where those were individual LEDs silkscreened in an instrument cluster, that would never be a recall because it would cost millions to replace every single instrument cluster on every single car. But because it is remotely fixable, it becomes a recall.
They sold a bad product that needs fixed, bad software shouldnât get an exception. The warning icons were probably not compliant and should never have left the factory.
You would absolutely take your vehicle in for service for a safety recall if the OTA didn't work. Which happens frequently enough that it still warrants being called a recall and the necessary steps once the vehicles are "recalled" in order to notify customers who might not otherwise set themselves up to get an OTA. It's not as simple as the car "just does it overnight" in every case.
The fix is simple correct informative headlining from media "Tesla issues over the air update to resolve X thing related safety recall affecting X amount of customer vehicles"
It's not NHTSA's fault media does their job badly.
Every time there's a recall, I remember the equation from Fight Club and how the company has to make a decision to recall or absorb the costs. Tesla has had A LOT of recalls mostly with the cyber truck. Musk doesn't seem like the kind of person to be cautious and recall to be on the safe side.
Tesla may have figured out how SpaceX deals with the muskrat. They basically have a team of people that run interference with tons of busywork they shove in his face when he visits, so that he can't actually do anything.
If Trump's people have half a brain, they will talk to the people that give the British rich and powerful the run around.
Recalls aren't just something that magically happen. Usually there's an investigation (by the NHTSA, or the company themselves). That investigation concludes that a recall is warranted or necessary and, in the case of voluntary recalls they do a cost to benefit analysis (like how Ford did when the Pinto was a bomb just waiting to be rear ended, and they realized they would save money by not recalling them).
But the NHTSA does force quite a few car manufacturers to do mandatory recalls regardless of whether they want to or not, usually to do with health and safety. You know. To prevent the Ford Pinto scenario.
So it's not so much what they aren't recalling (although I'm sure there's quite a lot). The real question should be, why do they have so many recalls? Why aren't they fixing the problems before they public gets a hold of these vehicles. And it's not just Tesla we should be asking that question of.
For this kind of recall, the expense can be insanely low. It's just a software update that can be done over the air. Something that would warrant a recall is the type of thing they would fix for future builds. So they already put money into it to update the software for future builds. Just pushing it to older builds is simple. Ergo the part of the formula for "the cost of doing the recall" is, as previously mentioned, insanely low. This makes it very easy to have that cost be lower than the amount to settle out of court.
Cool factor I think. Tech enthusiasts who wanted a car full of tech. The funny thing is automotive is having a tough time building quality vehicles recently across the board. The pandemic only seems to have exacerbated the problem but the trend is that even experienced car manufacturers are having recalls up the whazoo.