Ships from local warehouses in the United States and Canada.
I'd be surprised if they sell the whole ebike in Canada -- which comes with a battery -- but aren't willing to stock and sell just the battery on its own. Perhaps send a message to their support team?
BTW, is the ebike being useful to you? I presume that if you're looking to get an additional battery, the answer is probably yes, I hope?
Sadly, I've only ridden it quickly once. I got sick for a month. Then once that went away, I fell down a flight of stairs and broke my wrist. The doctor says I'll be able to use my hand again by the 17th of this month. Then I'm gonna hit the open road. I just want an extra battery to stave off any range anxiety I may have.
I attempted to buy the battery from them online, but when I do so, it says it won't ship up to Canada. I have sent an email asking where/how I can purchase an extra battery, I'm just waiting for a response.
But if someone else knows where I can get another battery in Canada, I'll take it.
I'm sorry to hear about your series of unfortunate mishaps. That said, I'd be cautious about buying a second battery when you haven't quite fully discharged the current battery. Using your existing battery is the best way to gauge what your real-life distance will be, and then you can use that figure to determine if you want the second -- or maybe even third? -- battery.
Most people will do a series of longer and longer rides, usually out-and-back trips. This helps get a sense for how low the battery level drops. At some point, it will be too low for "comfort" and that's when the battery should be considered range-tested.
This "comfort" level is different for everyone, since some people only count the battery as useful if they can still hold cruise at 32 kph (20 mph). Other people might draw the line when they're noticeably sweaty from having to help limp the bike home. Yet more people just simply look at when the battery meter moves into the red zone.
There are no wrong answers to the comfort question, but buying another battery without establishing your baseline range is like putting the cart before the horse.