Most consumers hate the idea of AI-generated customer service
Most consumers hate the idea of AI-generated customer service
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
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I do like it in the sense that people HATE working in customer service. Because people have zero respect and customers make your job day miserable all the time.
Is one of the places where people deserve getting a hallucinating robot as a vengeance for how bad they treated people that worked there.
I talk to about 10 customers each day for no more than 30 minutes and 99% of the time it’s to fix something they messed up on. 30% of those people are jerks.
Thankfully most of my job is NOT dealing with customers and I truly feel bad for people who have to deal with them in high volume each day.
If I call them, I can fix it immediately, if they call in, enjoy the robot. So don’t be mean and the call won’t be disconnected (which I have permission to do fortunately)
Tangential, but I absolutely loved working in technical support. The satisfaction of actually helping someone with a problem affecting their real life totally outweighed the abuse from individuals who were letting the work part of their life drag the whole rest of it down (which was just kind of sad to watch). I've gotten paid much more for other roles since then, but it's one of the few roles in which I was thanked for what I did by the person I was working for, and that makes a huge difference.