For some people, it's not really an solvable issue and no amount of talking about it will make them like you. Some people are just assholes for various reasons, and it's best to just minimally interact with them as opposed to trying to understand them. Courage doesn't necessarily play a factor. Idk, just my 2 cents.
Obviously not the case for everyone, but I've been there before in the trying to reach an understanding route, and it doesn't necessarily work. Some people are just a bit unhinged and it's best to minimally interact.
Yeah I don't think what I said applies to 100% of the working population. :) I have one guy at work that I'm also avoiding contact with. He is a sociopath according to all the classic signs. So some common sense is always needed.