Most consumers hate the idea of AI-generated customer service
Most consumers hate the idea of AI-generated customer service
www.techspot.com Most consumers hate the idea of AI-generated customer service
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
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They also hate the idea of phone trees. Companies don't care unless we make them not care.
The EU has done so much regarding customer protection lately that I’m surprised they haven’t mandated a 20-minute limit in phone hotlines.
Even 20 minutes seems like too long, but that would still be wonderful.
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