Most consumers hate the idea of AI-generated customer service
Most consumers hate the idea of AI-generated customer service
www.techspot.com Most consumers hate the idea of AI-generated customer service
A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
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"Corporations love the idea of not paying anyone."
Would be a more useful headline. It doesn't matter what consumers want. All that matters to large corporations is what the consumer will bear.
What a consumer will tolerate has nothing to do with it either. If a consumers only choices are all aligned, you're shit out of luck.
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