'It hasn't delivered': The spectacular failure of self-checkout technology
'It hasn't delivered': The spectacular failure of self-checkout technology
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
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This is probably a difference between countries, but personally I love it here in the Netherlands. I go to the store after work multiple times a week and I have yet to encounter a queue or problem that stalled me longer than 1-2 minutes. Usually I can just directly walk to a self-checkout machine, check out my stuff, pay by holding my debit card (or phone) against the payment terminal, and be on my way. I like it way more than the old way of doing things, because I now have time to properly pack my bag and I don't have to talk to anyone. It's also way more space efficient. There's even the option to take a scanner with you so you can scan while shopping, though I have yet to try that.
Yanks seems to have totally fucking bungled self-checkouts. Dunno how they managed that but almost every single complaint i hear is from them.